Error on new install of RT 3.6.1

RT Developers
1

I am getting the following error when trying to create a new
ticket.

[Wed Aug 23 00:30:14 2006] [crit]: After display call; error is
(/opt/rt3/share/html/Ticket/Create.html:301)

        I am running mod_perl 2.0.2 and http-2.0.59 on the system

with a MySQL -4.1.12-3. The machine is a RHEL4 box, anyone have thoughts
on what this error is?

Thanks,

–Eric Gunnett

2 
        I am getting the following error when trying to create a new

ticket.

It’s a debugging statement and should be safe to ignore.

3

The problem is the ticket is not created and the Create.html
generates a white page. This is the only error in the logs. I have
confirmed the database is up and running that RT can connect to the
database, but there is no ticket created.

Thanks,
–Eric GunnettFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Wednesday, August 23, 2006 2:18 PM
To: Gunnett, Eric
Cc: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Error on new install of RT 3.6.1

        I am getting the following error when trying to create a

new

ticket.

It’s a debugging statement and should be safe to ignore.

[Wed Aug 23 00:30:14 2006] [crit]: After display call; error is
(/opt/rt3/share/html/Ticket/Create.html:301)

        I am running mod_perl 2.0.2 and http-2.0.59 on the system

with a MySQL -4.1.12-3. The machine is a RHEL4 box, anyone have
thoughts
on what this error is?

Thanks,

–Eric Gunnett

List info:
The rt-devel Archives

4

I am having the same problem as the previous guy.

Create a new ticket and this:

[Thu Aug 24 17:21:21 2006] [error] [client 172.25.1.142] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: [Fri Aug 25 00:21:21 2006]
[crit]: After display call; error is
(/opt/rt3/share/html/Ticket/Create.html:301)

Then just a white page at Create.html

Any help appreciated.

Thanks,

Brad Dameron

Clearw’re

5

Just another note on this issue, I have not resolved it and
am hand compiling Apache have tried 2.0.54, 2.0.58, and 2.0.59 with
mod_perl 2.0.2. Also have went through the perl modules and verified
they have all installed correctly. I am worndering if one of the new
modules has broke the system in some way.

Thanks,

–Eric GunnettFrom: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Brad
Dameron (Contractor)
Sent: Thursday, August 24, 2006 5:37 PM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Error on new install of RT 3.6.1

I am having the same problem as the previous guy.

Create a new ticket and this:

[Thu Aug 24 17:21:21 2006] [error] [client 172.25.1.142] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: [Fri Aug 25 00:21:21 2006]
[crit]: After display call; error is
(/opt/rt3/share/html/Ticket/Create.html:301)

Then just a white page at Create.html

Any help appreciated.

Thanks,

Brad Dameron

Clearw’re

6 
        Just another note on this issue, I have not resolved it and

am hand compiling Apache have tried 2.0.54, 2.0.58, and 2.0.59 with
mod_perl 2.0.2. Also have went through the perl modules and verified
they have all installed correctly. I am worndering if one of the new
modules has broke the system in some way.

RedHat Enterprise 4 with the latest patches?

7

I am actually using RHEL4 U3 on the system since they released
U4 recently we are a little behind.

Thanks,
–Eric Gunnett
Qualcomm Inc
(858) 845-2103 Direct
(858) 692-0531 PagerFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Thursday, August 24, 2006 7:12 PM
To: Gunnett, Eric
Cc: Brad Dameron (Contractor); rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Error on new install of RT 3.6.1

        Just another note on this issue, I have not resolved it

and

am hand compiling Apache have tried 2.0.54, 2.0.58, and 2.0.59 with
mod_perl 2.0.2. Also have went through the perl modules and verified
they have all installed correctly. I am worndering if one of the new
modules has broke the system in some way.

RedHat Enterprise 4 with the latest patches?

Thanks,

–Eric Gunnett

From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Brad
Dameron (Contractor)
Sent: Thursday, August 24, 2006 5:37 PM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Error on new install of RT 3.6.1

I am having the same problem as the previous guy.

Create a new ticket and this:

[Thu Aug 24 17:21:21 2006] [error] [client 172.25.1.142] FastCGI:
server
“/opt/rt3/bin/mason_handler.fcgi” stderr: [Fri Aug 25 00:21:21 2006]
[crit]: After display call; error is
(/opt/rt3/share/html/Ticket/Create.html:301)

Then just a white page at Create.html

Any help appreciated.

Thanks,

Brad Dameron

Clearw’re

List info:
The rt-devel Archives

8

I am actually using RHEL4 U3 on the system since they released
U4 recently we are a little behind.

I’ve been hearing reports of this problem with folks in RHEL4 with
recent updates. I have yet to find out what it is.

9

Another interesting note I have the exact same config working
with RHEL4U3 on two other machines. So this leads me back to the perl
modules on the system.

Thanks,
–Eric GunnettFrom: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Gunnett,
Eric
Sent: Thursday, August 24, 2006 7:15 PM
To: Jesse Vincent
Cc: rt-devel@lists.bestpractical.com
Subject: RE: [Rt-devel] Error on new install of RT 3.6.1

I am actually using RHEL4 U3 on the system since they released

U4 recently we are a little behind.

Thanks,
–Eric Gunnett
Qualcomm Inc
(858) 845-2103 Direct
(858) 692-0531 Pager

From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Thursday, August 24, 2006 7:12 PM
To: Gunnett, Eric
Cc: Brad Dameron (Contractor); rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Error on new install of RT 3.6.1

        Just another note on this issue, I have not resolved it

and

am hand compiling Apache have tried 2.0.54, 2.0.58, and 2.0.59 with
mod_perl 2.0.2. Also have went through the perl modules and verified
they have all installed correctly. I am worndering if one of the new
modules has broke the system in some way.

RedHat Enterprise 4 with the latest patches?

Thanks,

–Eric Gunnett

From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Brad
Dameron (Contractor)
Sent: Thursday, August 24, 2006 5:37 PM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Error on new install of RT 3.6.1

I am having the same problem as the previous guy.

Create a new ticket and this:

[Thu Aug 24 17:21:21 2006] [error] [client 172.25.1.142] FastCGI:
server
“/opt/rt3/bin/mason_handler.fcgi” stderr: [Fri Aug 25 00:21:21 2006]
[crit]: After display call; error is
(/opt/rt3/share/html/Ticket/Create.html:301)

Then just a white page at Create.html

Any help appreciated.

Thanks,

Brad Dameron

Clearw’re

List info:
The rt-devel Archives

List info:
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

10

Another interesting note I have the exact same config working
with RHEL4U3 on two other machines. So this leads me back to the perl
modules on the system.

If you can go to “Configuration → Tools”, you can get a list of all
loaded perl modules. can you compare the two lists?

11

I removed a few lines with regards to the configuration. Also
both these machines are running RHEL4.3

Working System
System Configuration
Loaded perl modules
Perl v5.8.5 under linux
Apache2::Access v2.000002;
Apache2::Connection v2.000002;
Apache2::Const v2.000002;
Apache2::Filter v2.000002;
Apache2::Log v2.000002;
Apache2::Module v2.000002;
Apache2::RequestIO v2.000002;
Apache2::RequestRec v2.000002;
Apache2::RequestUtil v2.000002;
Apache2::Response v2.000002;
Apache2::ServerRec v2.000002;
Apache2::ServerUtil v2.000002;
Apache2::Status v4.00;
Apache2::SubRequest v2.000002;
Apache2::URI v2.000002;
Apache2::Util v2.000002;
Apache::DBI v0.9901;
Apache::Session v1.80;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
APR v0.009000;
APR::Brigade v0.009000;
APR::Bucket v0.009000;
APR::Const v0.009000;
APR::Date v0.009000;
APR::Pool v0.009000;
APR::Status v0.009000;
APR::Table v0.009000;
APR::URI v0.009000;
APR::Util v0.009000;
AutoLoader v5.60;
base v2.06;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.23;
Carp v1.03;
CGI v3.20;
CGI::Cookie v1.27;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.04;
Class::ReturnValue v0.53;
Clone v0.20;
constant v1.04;
Cwd v3.19;
Data::Dumper v2.121;
DBD::mysql v2.9004;
DBI v1.40;
DBIx::SearchBuilder v1.43;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.13;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v2.01;
Encode::Alias v2.00;
Encode::Config v2.00;
Encode::Encoding v2.00;
Errno v1.09;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
File::Basename v2.73;
File::Glob v1.03;
File::Path v1.06;
File::Spec v3.19;
File::Spec::Functions v1.3;
File::Spec::Unix v1.5;
File::Temp v0.16;
FileHandle v2.01;
HTML::Element v3.16;
HTML::Entities v1.27;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.32;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.35;
HTML::Scrubber v0.08;
HTML::Tagset v3.03;
HTML::TreeBuilder v3.13;
HTTP::Date v1.47;
I18N::LangTags v0.33;
integer v1.00;
IO v1.21;
IO::File v1.10;
IO::Handle v1.24;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.09;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.18;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.61;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.74;
Mail::Field v1.74;
Mail::Field::AddrList v1.74;
Mail::Header v1.74;
Mail::Internet v1.74;
MIME::Base64 v3.01;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Decoder::NBit v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.01;
MIME::Tools v5.420;
MIME::Words v5.420;
mod_perl v2.000002;
mod_perl2 v2.000002;
ModPerl::Const v2.000002;
ModPerl::Global v2.000002;
ModPerl::Registry v1.99;
ModPerl::RegistryCooker v1.99;
ModPerl::Util v2.000002;
Module::Versions::Report v1.02;
overload v1.01;
Params::Validate v0.82;
POSIX v1.08;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.6.1;
RT::FM v2.2.0RC2;
RT::Interface::Email v2;
Scalar::Util v1.18;
SelectSaver v1.00;
Socket v1.77;
Storable v2.13;
strict v1.03;
Symbol v1.05;
Sys::Hostname v1.11;
Sys::Syslog v0.08;
Text::Autoformat v1.13;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.55;
Time::JulianDay v2003.1125;
Time::Local v1.1;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
UNIVERSAL v1.01;
UNIVERSAL::require v0.10;
URI v1.30;
URI::Escape v3.22;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.04;
vars v1.01;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;

RT VariablesRT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress RT_CommentAddressNotSet
RT::CorrespondAddress RT_CorrespondAddressNotSet
RT::DatabaseHost localhost
RT::DatabaseType mysql
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat ‘id/TITLE:#’, ‘Subject/TITLE:Subject’
, Status, QueueName, OwnerName, Priority, ‘NEWLINE’, ‘’,
‘Requestors’, ‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’, ‘TimeLeft’
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat “%s via RT” <%s>
RT::LinkTransactionsRun1Scrip 1
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /var/log
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/cssbplogo.jpg
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::OldestTransactionsFirst 1
RT::OwnerEmail root
RT::RTAddressRegexp ^rt@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages privileged
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f “<>”
RT::SendmailPath /usr/sbin/sendmail
RT::ShowTransactionImages 1
RT::StrictLinkACL 1
RT::Timezone US/Pacific
RT::UseFriendlyFromLine 1
RT::VERSION 3.6.1
RT::VarPath /opt/rt3/var
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/css
RT::WebPort 80

Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=linux, osvers=2.6.9-22.18.bz155725.elsmp,
archname=i386-linux-thread-multi
uname=‘linux hs20-bc1-4.build.redhat.com 2.6.9-22.18.bz155725.elsmp
#1 smp thu nov 17 15:34:08 est 2005 i686 i686 i386 gnulinux ’
config_args=’-des -Doptimize=-O2 -g -pipe -m32 -march=i386
-mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost
-Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat, Inc.
-Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
-Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads
-Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db
-Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio
-Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less
-isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0’
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc=‘gcc’, ccflags =‘-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm’,
optimize=‘-O2 -g -pipe -m32 -march=i386 -mtune=pentium4’,
cppflags=‘-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm’
ccversion=‘’, gccversion=‘3.4.5 20051201 (Red Hat 3.4.5-1)’,
gccosandvers=‘’
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype=‘long’, ivsize=4, nvtype=‘double’, nvsize=8, Off_t=‘off_t’,
lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld=‘gcc’, ldflags =’ -L/usr/local/lib’
libpth=/usr/local/lib /lib /usr/lib
libs=-lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=‘2.3.4’
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=‘-Wl,-E
-Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE’
cccdlflags=‘-fPIC’, lddlflags=‘-shared -L/usr/local/lib’

Non-Working System:

System Configuration
Loaded perl modules
Perl v5.8.5 under linux
Apache2::Access v2.000002;
Apache2::Connection v2.000002;
Apache2::Const v2.000002;
Apache2::Filter v2.000002;
Apache2::Log v2.000002;
Apache2::Module v2.000002;
Apache2::RequestIO v2.000002;
Apache2::RequestRec v2.000002;
Apache2::RequestUtil v2.000002;
Apache2::Response v2.000002;
Apache2::ServerRec v2.000002;
Apache2::ServerUtil v2.000002;
Apache2::Status v4.00;
Apache2::SubRequest v2.000002;
Apache2::URI v2.000002;
Apache2::Util v2.000002;
Apache::DBI v1.03;
Apache::Session v1.81;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
APR v0.009000;
APR::Brigade v0.009000;
APR::Bucket v0.009000;
APR::Const v0.009000;
APR::Date v0.009000;
APR::Pool v0.009000;
APR::Status v0.009000;
APR::Table v0.009000;
APR::URI v0.009000;
APR::Util v0.009000;
AutoLoader v5.60;
base v2.06;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.25;
Carp v1.03;
CGI v3.22;
CGI::Cookie v1.27;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.04;
Class::ReturnValue v0.53;
Clone v0.20;
constant v1.04;
Cwd v3.19;
Data::Dumper v2.121;
DBD::mysql v2.9004;
DBI v1.52;
DBIx::SearchBuilder v1.43;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.13;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.05;
Encode v2.18;
Encode::Alias v2.06;
Encode::Config v2.03;
Encode::Encoding v2.04;
Errno v1.09;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
File::Basename v2.73;
File::Glob v1.03;
File::Path v1.06;
File::Spec v3.19;
File::Spec::Functions v1.3;
File::Spec::Unix v1.5;
File::Temp v0.17;
FileHandle v2.01;
HTML::Element v3.21;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.33;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.55;
HTML::Scrubber v0.08;
HTML::Tagset v3.10;
HTML::TreeBuilder v3.21;
HTTP::Date v1.47;
I18N::LangTags v0.35;
integer v1.00;
IO v1.23;
IO::File v1.14;
IO::Handle v1.27;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.18;
Locale::Maketext v1.10;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.62;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.12;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.74;
Mail::Field v1.74;
Mail::Field::AddrList v1.74;
Mail::Header v1.74;
Mail::Internet v1.74;
MIME::Base64 v3.07;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.07;
MIME::Tools v5.420;
MIME::Words v5.420;
mod_perl v2.000002;
mod_perl2 v2.000002;
ModPerl::Const v2.000002;
ModPerl::Global v2.000002;
ModPerl::Registry v1.99;
ModPerl::RegistryCooker v1.99;
ModPerl::Util v2.000002;
Module::Versions::Report v1.02;
overload v1.01;
Params::Validate v0.86;
POSIX v1.08;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.6.1;
RT::Interface::Email v2;
Scalar::Util v1.18;
SelectSaver v1.00;
Socket v1.77;
Storable v2.15;
strict v1.03;
Symbol v1.05;
Sys::Syslog v0.17;
Text::Autoformat v1.13;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v2007.0711;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.9;
Time::JulianDay v2003.1125;
Time::Local v1.13;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
UNIVERSAL v1.01;
UNIVERSAL::require v0.10;
URI v1.35;
URI::Escape v3.28;
utf8 v1.04;
vars v1.01;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;

RT VariablesRT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress RT_CommentAddressNotSet
RT::CorrespondAddress RT_CorrespondAddressNotSet
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser peter
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat ‘id/TITLE:#’, ‘Subject/TITLE:Subject’
, Status, QueueName, OwnerName, Priority, ‘NEWLINE’, ‘’,
‘Requestors’, ‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’, ‘TimeLeft’
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat “%s via RT” <%s>
RT::LinkTransactionsRun1Scrip 1
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /var/log
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/imagesbplogo.jpg
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::OldestTransactionsFirst 1
RT::OwnerEmail root
RT::RTAddressRegexp ^rt@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages privileged
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f “<>”
RT::SendmailPath /usr/sbin/sendmail
RT::ShowTransactionImages 1
RT::StrictLinkACL 1
RT::Timezone US/Pacific
RT::UseFriendlyFromLine 1
RT::VERSION 3.6.1
RT::VarPath /opt/rt3/var
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images
RT::WebPort 80

Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=linux, osvers=2.6.9-22.18.bz155725.elsmp,
archname=i386-linux-thread-multi
uname=‘linux hs20-bc1-4.build.redhat.com 2.6.9-22.18.bz155725.elsmp
#1 smp thu nov 17 15:34:08 est 2005 i686 i686 i386 gnulinux ’
config_args=’-des -Doptimize=-O2 -g -pipe -m32 -march=i386
-mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost
-Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat, Inc.
-Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
-Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads
-Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db
-Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio
-Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less
-isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0’
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc=‘gcc’, ccflags =‘-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm’,
optimize=‘-O2 -g -pipe -m32 -march=i386 -mtune=pentium4’,
cppflags=‘-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm’
ccversion=‘’, gccversion=‘3.4.5 20051201 (Red Hat 3.4.5-1)’,
gccosandvers=‘’
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype=‘long’, ivsize=4, nvtype=‘double’, nvsize=8, Off_t=‘off_t’,
lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld=‘gcc’, ldflags =’ -L/usr/local/lib’
libpth=/usr/local/lib /lib /usr/lib
libs=-lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=‘2.3.4’
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=‘-Wl,-E
-Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE’
cccdlflags=‘-fPIC’, lddlflags=‘-shared -L/usr/local/lib’

Thanks,
–Eric GunnettFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Thursday, August 24, 2006 7:49 PM
To: Gunnett, Eric
Cc: Jesse Vincent; rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Error on new install of RT 3.6.1

Another interesting note I have the exact same config working
with RHEL4U3 on two other machines. So this leads me back to the perl
modules on the system.

If you can go to “Configuration → Tools”, you can get a list of all
loaded perl modules. can you compare the two lists?

Thanks,
–Eric Gunnett

-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of
Gunnett,
Eric
Sent: Thursday, August 24, 2006 7:15 PM
To: Jesse Vincent
Cc: rt-devel@lists.bestpractical.com
Subject: RE: [Rt-devel] Error on new install of RT 3.6.1

I am actually using RHEL4 U3 on the system since they released
U4 recently we are a little behind.

Thanks,
–Eric Gunnett
-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Thursday, August 24, 2006 7:12 PM
To: Gunnett, Eric
Cc: Brad Dameron (Contractor); rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Error on new install of RT 3.6.1

        Just another note on this issue, I have not resolved it

and

am hand compiling Apache have tried 2.0.54, 2.0.58, and 2.0.59 with
mod_perl 2.0.2. Also have went through the perl modules and verified
they have all installed correctly. I am worndering if one of the new
modules has broke the system in some way.

RedHat Enterprise 4 with the latest patches?

Thanks,

–Eric Gunnett

From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Brad
Dameron (Contractor)
Sent: Thursday, August 24, 2006 5:37 PM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Error on new install of RT 3.6.1

I am having the same problem as the previous guy.

Create a new ticket and this:

[Thu Aug 24 17:21:21 2006] [error] [client 172.25.1.142] FastCGI:
server
“/opt/rt3/bin/mason_handler.fcgi” stderr: [Fri Aug 25 00:21:21 2006]
[crit]: After display call; error is
(/opt/rt3/share/html/Ticket/Create.html:301)

Then just a white page at Create.html

Any help appreciated.

Thanks,

Brad Dameron

Clearw’re

List info:
The rt-devel Archives

–

List info:
The rt-devel Archives

12

I removed a few lines with regards to the configuration. Also
both these machines are running RHEL4.3

Probably better to pipe those two through diff and see what pops out

13

Here is the output from an sdiff -s on the two systems attached
to this email. Also here are the perl modules installed on the 2 working
systems.

perl-5.8.5-24.RHEL4
perl-Bit-Vector-6.3-3
perl-Convert-ASN1-0.18-3
perl-Crypt-SSLeay-0.51-5
perl-Cyrus-2.2.12-3.RHEL4.1
perl-Date-Calc-5.3-9
perl-DateManip-5.42a-3
perl-DBD-MySQL-2.9004-3.1
perl-DBD-Pg-1.31-6
perl-DBI-1.40-8
perl-Digest-HMAC-1.01-13
perl-Digest-SHA1-2.07-5
perl-Filter-1.30-6
perl-HTML-Parser-3.35-6
perl-HTML-Tagset-3.03-30
perl-LDAP-0.31-5
perl-libwww-perl-5.79-5
perl-libxml-enno-1.02-31
perl-libxml-perl-0.07-30
perl-Net-DNS-0.48-1
perl-Parse-Yapp-1.05-32
perl-SGMLSpm-1.03ii-14
perl-suidperl-5.8.5-24.RHEL4
perl-Time-HiRes-1.55-3
perl-URI-1.30-4
perl-XML-Dumper-0.71-2
perl-XML-Encoding-1.01-26
perl-XML-Grove-0.46alpha-27
perl-XML-LibXML-1.58-1
perl-XML-LibXML-Common-0.13-7
perl-XML-NamespaceSupport-1.08-6
perl-XML-Parser-2.34-5
perl-XML-SAX-0.12-7
perl-XML-Twig-3.13-6

Hope all of this information helps.

Thanks,
–Eric Gunnett-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Thursday, August 24, 2006 7:57 PM
To: Gunnett, Eric
Cc: Jesse Vincent; rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Error on new install of RT 3.6.1

On Thu, Aug 24, 2006 at 07:53:35PM -0700, Gunnett, Eric wrote:

I removed a few lines with regards to the configuration. Also
both these machines are running RHEL4.3

Probably better to pipe those two through diff and see what pops out

perl-module.diff (2.27 KB)

14

I apologize for that the right column is the working server and
the left column is the none working server. Also the .diff is just a txt
file.

Thanks,
–Eric Gunnett-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Thursday, August 24, 2006 7:57 PM
To: Gunnett, Eric
Cc: Jesse Vincent; rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Error on new install of RT 3.6.1

On Thu, Aug 24, 2006 at 07:53:35PM -0700, Gunnett, Eric wrote:

I removed a few lines with regards to the configuration. Also
both these machines are running RHEL4.3

Probably better to pipe those two through diff and see what pops out

15

Okay been up most of the night debugging this issue module by
module. Have a few thoughts on it now. I have my server working on
RHEL4.3 at this moment. I have attached the diffs of the working systems
and then of the none working configuration.
My “best” guess is some of the XML modules were compiling and
installing but were changing the way XML::Simple was working with RT. So
when I removed perl and all the modules once again leaving out all the
extra XML modules things started working.
On a side note also HTML-Mason-1.33 has a dependency of mod_perl
1, which after this module was reinstalled, force me to go back to my
mod_perl-2.0.2 and reinstall.
I hope this helps someone with the same problem.

Thanks,
–Eric GunnettFrom: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Gunnett,
Eric
Sent: Thursday, August 24, 2006 8:35 PM
To: Jesse Vincent
Cc: rt-devel@lists.bestpractical.com
Subject: RE: [Rt-devel] Error on new install of RT 3.6.1

Here is the output from an sdiff -s on the two systems attached

to this email. Also here are the perl modules installed on the 2 working
systems.

perl-5.8.5-24.RHEL4
perl-Bit-Vector-6.3-3
perl-Convert-ASN1-0.18-3
perl-Crypt-SSLeay-0.51-5
perl-Cyrus-2.2.12-3.RHEL4.1
perl-Date-Calc-5.3-9
perl-DateManip-5.42a-3
perl-DBD-MySQL-2.9004-3.1
perl-DBD-Pg-1.31-6
perl-DBI-1.40-8
perl-Digest-HMAC-1.01-13
perl-Digest-SHA1-2.07-5
perl-Filter-1.30-6
perl-HTML-Parser-3.35-6
perl-HTML-Tagset-3.03-30
perl-LDAP-0.31-5
perl-libwww-perl-5.79-5
perl-libxml-enno-1.02-31
perl-libxml-perl-0.07-30
perl-Net-DNS-0.48-1
perl-Parse-Yapp-1.05-32
perl-SGMLSpm-1.03ii-14
perl-suidperl-5.8.5-24.RHEL4
perl-Time-HiRes-1.55-3
perl-URI-1.30-4
perl-XML-Dumper-0.71-2
perl-XML-Encoding-1.01-26
perl-XML-Grove-0.46alpha-27
perl-XML-LibXML-1.58-1
perl-XML-LibXML-Common-0.13-7
perl-XML-NamespaceSupport-1.08-6
perl-XML-Parser-2.34-5
perl-XML-SAX-0.12-7
perl-XML-Twig-3.13-6

Hope all of this information helps.

Thanks,
–Eric Gunnett

diff-no-work.txt (6.44 KB)

diff-work.txt (3.12 KB)