Error "No recipients found. Not sending."

Hi There,

Hopefully someone can help me figure this out. I am in the process of
migrating RT from an old server to a new server. So far I have been able
to get everything configured properly, however I cannot get RT to send
emails on the new server.

In our existing setup, when an email is sent to our support email
address, a new ticket is created and the watchers get notified via email.

In my staging setup, when the email gets sent, a new ticket is created
and it seems that an attempt is made to send the emails but it fails.

Here is the log output:

Jan 15 17:21:56 ps003 RT: Converting ‘ISO-8859-1’ to ‘utf-8’ for
text/plain - 7th try.
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13146
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13147
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13148
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13149
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13150
Jan 15 17:21:57 ps003 RT: About to prepare scrips for transaction #13150
Jan 15 17:21:57 ps003 RT: Found 3 scrips
Jan 15 17:21:57 ps003 RT: About to commit scrips for transaction #13150
Jan 15 17:21:57 ps003 RT: <rt-3.6.5-20864-1263604917-27.1007-4-0@[SERVER
PROTECTED]> #1007/13150 - Scrip 4
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:252)
Jan 15 17:21:57 ps003 RT: <rt-3.6.5-20864-1263604917-27.1007-4-0@[SERVER
PROTECTED]> sent To: [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL
PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED],
[EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL
PROTECTED] (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:283)
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13151
Jan 15 17:21:57 ps003 RT:
<rt-3.6.5-20864-1263604917-459.1007-24-0@[SERVER PROTECTED]> #1007/13150

  • Scrip 24 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:252)
    Jan 15 17:21:57 ps003 RT:
    <rt-3.6.5-20864-1263604917-459.1007-24-0@[SERVER PROTECTED]> No
    recipients found. Not sending.
    (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:264)
    Jan 15 17:21:57 ps003 RT: Ticket 1007 created in queue ‘General’ by
    jfitzpatrick (/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:756)
    Jan 15 17:21:57 ps003 qmail: 1263604917.436679 delivery 24: success:
    Connecting_to_http://[SERVER
    PROTECTED]:8081//REST/1.0/NoAuth/mail-gateway_at_/usr/bin/rt-mailgate_line_102,_<>_line_1./okTicket:_1007Queue:_GeneralOwner:_NobodyStatus:_newSubject:7th_try.Requestor:jfitzpatrick@mindsinc.ca_at/usr/bin/rt-mailgate_line_111,<>_line_1./did_0+0+1/

I have installed RT under Ubuntu.

Server side I have manually installed qmail version 1.03 and setup a
.qmail-support file which invokes rt-mailgate as follows:

|rt-mailgate --queue general --action correspond --url http://[SERVER
PROTECTED]:8081/ --debug

qmail is installed on the same machine as RT.

Here are some more details:

Ubuntu Server 8.04 Hardy lenny/sid
uname -r
2.6.24-23-server
/usr/sbin/apache2 -v
Server version: Apache/2.2.8 (Ubuntu)
Server built: Aug 18 2009 14:17:46

libapache2-mod-fastcgi 2.4.6-0ubuntu1
libcgi-fast-perl 5.8.8-12ubuntu0.4
libfcgi-perl 0.67-2
request-tracker3.6 3.6.5-1
rt3.6-apache2 3.6.5-1

Relevant section of RT_SiteConfig.pm

Set($SenderMustExistInExternalDatabase , undef);
Set($CorrespondAddress , ‘[EMAIL PROTECTED]’);
Set($CommentAddress , ‘[EMAIL PROTECTED]’);

Set($MailCommand , ‘sendmailpipe’);
Set($SendmailArguments , “-oi -t”);
Set($SendmailPath , “/usr/sbin/sendmail”);
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , “”%s" <%s>");
Set($UseFriendlyToLine , 0);
Set($FriendlyToLineFormat, “”%s of $RT::rtname Ticket #%s":;");
Set($NotifyActor, 0);

Thanks,

John Fitzpatrick
Minds Inc.
Landmark II Centre
Suite 105 - 1708 Dolphin Ave.
Kelowna, BC, Canada V1Y 9S4

office +1.250.862.8813 ext 228
fax +1.250.862.8814
web www.mindsinc.ca

Hi There,

I found the problem.

It turns out that in order to use exim4 to send email, you should
configure it first. :slight_smile:

If you automagically install RT using aptitude, you may not get prompted
to configure exim4 and the default is not to allow sending email to
remote addresses.

dpkg-reconfigure exim4 will do it for you.

Hope this helps someone else out there!

Cheers,

John.

John Fitzpatrick wrote:

Hi There,

Hopefully someone can help me figure this out. I am in the process of
migrating RT from an old server to a new server. So far I have been able
to get everything configured properly, however I cannot get RT to send
emails on the new server.

In our existing setup, when an email is sent to our support email
address, a new ticket is created and the watchers get notified via email.

In my staging setup, when the email gets sent, a new ticket is created
and it seems that an attempt is made to send the emails but it fails.

Here is the log output:

Jan 15 17:21:56 ps003 RT: Converting ‘ISO-8859-1’ to ‘utf-8’ for
text/plain - 7th try.
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13146
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13147
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13148
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13149
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13150
Jan 15 17:21:57 ps003 RT: About to prepare scrips for transaction #13150
Jan 15 17:21:57 ps003 RT: Found 3 scrips
Jan 15 17:21:57 ps003 RT: About to commit scrips for transaction #13150
Jan 15 17:21:57 ps003 RT: <rt-3.6.5-20864-1263604917-27.1007-4-0@[SERVER
PROTECTED]> #1007/13150 - Scrip 4
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:252)
Jan 15 17:21:57 ps003 RT: <rt-3.6.5-20864-1263604917-27.1007-4-0@[SERVER
PROTECTED]> sent To: [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL
PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED],
[EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL
PROTECTED] (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:283)
Jan 15 17:21:57 ps003 RT: About to think about scrips for transaction
#13151
Jan 15 17:21:57 ps003 RT:
<rt-3.6.5-20864-1263604917-459.1007-24-0@[SERVER PROTECTED]> #1007/13150

  • Scrip 24 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:252)
    Jan 15 17:21:57 ps003 RT:
    <rt-3.6.5-20864-1263604917-459.1007-24-0@[SERVER PROTECTED]> No
    recipients found. Not sending.
    (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:264)
    Jan 15 17:21:57 ps003 RT: Ticket 1007 created in queue ‘General’ by
    jfitzpatrick (/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:756)
    Jan 15 17:21:57 ps003 qmail: 1263604917.436679 delivery 24: success:
    Connecting_to_http://[SERVER
    PROTECTED]:8081//REST/1.0/NoAuth/mail-gateway_at_/usr/bin/rt-mailgate_line_102,_<>_line_1./okTicket:_1007Queue:_GeneralOwner:_NobodyStatus:_newSubject:7th_try.Requestor:jfitzpatrick@mindsinc.ca_at/usr/bin/rt-mailgate_line_111,<>_line_1./did_0+0+1/

I have installed RT under Ubuntu.

Server side I have manually installed qmail version 1.03 and setup a
.qmail-support file which invokes rt-mailgate as follows:

|rt-mailgate --queue general --action correspond --url http://[SERVER
PROTECTED]:8081/ --debug

qmail is installed on the same machine as RT.

Here are some more details:

Ubuntu Server 8.04 Hardy lenny/sid
uname -r
2.6.24-23-server
/usr/sbin/apache2 -v
Server version: Apache/2.2.8 (Ubuntu)
Server built: Aug 18 2009 14:17:46

libapache2-mod-fastcgi 2.4.6-0ubuntu1
libcgi-fast-perl 5.8.8-12ubuntu0.4
libfcgi-perl 0.67-2
request-tracker3.6 3.6.5-1
rt3.6-apache2 3.6.5-1

Relevant section of RT_SiteConfig.pm

Set($SenderMustExistInExternalDatabase , undef);
Set($CorrespondAddress , ‘[EMAIL PROTECTED]’);
Set($CommentAddress , ‘[EMAIL PROTECTED]’);

Set($MailCommand , ‘sendmailpipe’);
Set($SendmailArguments , “-oi -t”);
Set($SendmailPath , “/usr/sbin/sendmail”);
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , “”%s" <%s>");
Set($UseFriendlyToLine , 0);
Set($FriendlyToLineFormat, “”%s of $RT::rtname Ticket #%s":;");
Set($NotifyActor, 0);

Thanks,

John Fitzpatrick
Minds Inc.
Landmark II Centre
Suite 105 - 1708 Dolphin Ave.
Kelowna, BC, Canada V1Y 9S4

office +1.250.862.8813 ext 228
fax +1.250.862.8814
web www.mindsinc.ca