Error message when trying to create ticket via ema il

I did install with all dependencies but i’ll retry what you said to do. in
the meantime, I got the email i sent to test the mail gateway bounced back
to me over night, and here’s the message:

----- The following addresses had transient non-fatal errors -----
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://mammoth/"
(expanded from: rt@mammoth.moguls.com)

----- Transcript of session follows -----
An Error Occurred

404 Not Found
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://mammoth/"… Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL

now, this is making me feel like it’s an apache error. oh, and it’s RT
3.0.0 (sorry i didn’t clarify that)
thanks again in advance for your help.

-rtwFrom: ODHIAMBO Washington [mailto:wash@wananchi.com]
Sent: Monday, April 28, 2003 11:23 PM
To: Ryan Wheaton
Subject: Re: [rt-users] Error message when trying to create ticket via
email

hello.

I’m pretty much a newbie, and trying to work out the kinks in my RT3
install. I’ve gotten my box to accept mail as the user rt on the local
box,
and it’s sitting in the mail spool, but for some reason it isn’t getting
added as a new ticket. I’ve put the following in my /etc/aliases file,
and
run newaliases, but it doesn’t seem to pick it up:

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond
–url
http://mammoth/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment
–url http://mammoth/

The following line is also showing up in my logs, and I’m not exactly sure
if it’s related, or what it means. I tried googling it to no avail, but
maybe y’all can help:

Apr 28 15:39:39 mammoth RT: Tickets->LimitRequestor is deprecated. please
rewrite call at HTML::Mason::Commands - /opt/rt3/lib/RT/Interface/Web.pm:
595 (/opt/rt3/lib/RT/Tickets_Overlay.pm:1304)

First, what version of rt3??? Did you install all the dependancies for rt3?
I am guessing, because I haven’t seen this error, but I suggest doing this:

cd directory_where_you_extracted_rt3_tarball/
perl sbin/rt-test-dependacies --with-mysql --with-modperl1 --install

-Wash

Odhiambo Washington wash@wananchi.com "The box said 'Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,'
Tel: +254 2 313985-9 +254 2 313922 so I installed FreeBSD."
GSM: +254 72 743223 +254 733 744121 This sig is McQ! :slight_smile:

Serenity through viciousness.

ok. i think i figured out my problem, and you were right, i was missing a
dependency. I’m missing the Apache::Request module. Now, when I try to
install it via CPAN (or the rt-testdependencies script), it says it can’t
load mod_php (no such file in /etc/httpd/modules/) and bails out. I have
all the PHP stuff installed for RH 7.3, and there is no mod_php for RH7.2 or
7.3. how do i get Apache::Request installed? I found some RPMS on
rpmfind.net for libapreq, but they are of the PLD distribution variety (and
i’m not sure if this would work anyways.)

thanks again

-rtw

p.s. here’s the error that CPAN gives while trying to compile
Apache::Request

make[1]: Leaving directory /root/.cpan/build/libapreq-1.1/Cookie' t/httpd -fpwd`/t/httpd.conf
Syntax error on line 37 of /root/.cpan/build/libapreq-1.1/t/httpd.conf:
Cannot load /etc/httpd/modules/mod_php.so into server:
/etc/httpd/modules/mod_php.so: cannot open shared object file: No such file
or directory
make: *** [start_httpd] Error 1
/usr/bin/make test – NOT OK
Running make install
make test had returned bad status, won’t install without forceFrom: Ryan Wheaton [mailto:rwheaton@moguls.com]
Sent: Tuesday, April 29, 2003 7:01 AM
To: ‘ODHIAMBO Washington’; 'rt-users@lists.fsck.com’
Subject: RE: [rt-users] Error message when trying to create ticket via
ema il

I did install with all dependencies but i’ll retry what you said to do. in
the meantime, I got the email i sent to test the mail gateway bounced back
to me over night, and here’s the message:

----- The following addresses had transient non-fatal errors -----
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://mammoth/"
(expanded from: rt@mammoth.moguls.com)

----- Transcript of session follows -----
An Error Occurred

404 Not Found
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://mammoth/"… Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL

now, this is making me feel like it’s an apache error. oh, and it’s RT
3.0.0 (sorry i didn’t clarify that)
thanks again in advance for your help.

-rtw

From: ODHIAMBO Washington [mailto:wash@wananchi.com]
Sent: Monday, April 28, 2003 11:23 PM
To: Ryan Wheaton
Subject: Re: [rt-users] Error message when trying to create ticket via
email

hello.

I’m pretty much a newbie, and trying to work out the kinks in my RT3
install. I’ve gotten my box to accept mail as the user rt on the local
box,
and it’s sitting in the mail spool, but for some reason it isn’t getting
added as a new ticket. I’ve put the following in my /etc/aliases file,
and
run newaliases, but it doesn’t seem to pick it up:

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond
–url
http://mammoth/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment
–url http://mammoth/

The following line is also showing up in my logs, and I’m not exactly sure
if it’s related, or what it means. I tried googling it to no avail, but
maybe y’all can help:

Apr 28 15:39:39 mammoth RT: Tickets->LimitRequestor is deprecated. please
rewrite call at HTML::Mason::Commands - /opt/rt3/lib/RT/Interface/Web.pm:
595 (/opt/rt3/lib/RT/Tickets_Overlay.pm:1304)

First, what version of rt3??? Did you install all the dependancies for rt3?
I am guessing, because I haven’t seen this error, but I suggest doing this:

cd directory_where_you_extracted_rt3_tarball/
perl sbin/rt-test-dependacies --with-mysql --with-modperl1 --install

-Wash

Odhiambo Washington wash@wananchi.com "The box said 'Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,'
Tel: +254 2 313985-9 +254 2 313922 so I installed FreeBSD."
GSM: +254 72 743223 +254 733 744121 This sig is McQ! :slight_smile:

Serenity through viciousness.
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