We have a ticket that is owned by me, Ray Corbett
Logged in as Ray Corbett I selected the ticket and set a Reminder.
That reminder displays in my Reminder Portal. All is good.
1: User Reza logs in. He was viewing that ticket and made a reply to it. All is good. He has some information to dig up in this regard so he wanted to set a reminder for himself to do so.
He selected the ticket and set a reminder to himself.
in his reminder portal he gets an error message saying:
Could not find ticket for reminder 67. Please Contact your Administrator
And also how do I clear the error message for him.
When Reza logs in and selects the Reminder tab on the reminder portal to set a reminder
He sees my (Ray Corbetts) reminder request with a clickable radio button in his reminder editor.
Ray Corbett Technology Projects Manager