Error in viewing one ticket

I have one ticket that, when I go to view it, it displays about a half of the details and then give the following error:

Can’t call method “Name” on an undefined value at /opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line 700.

Any one have any idea what could cause this?

This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cadmin@hearstsc.com) immediately by email and delete the original message.

I have one ticket that, when I go to view it, it displays about a half of the details and then give the following error:

Can’t call method “Name” on an undefined value at /opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line 700.

Any one have any idea what could cause this?

In 3.8.5 that line involves a User object.
Have you deleted a user manually or forced a shredder deletion of a
user who was still associated with tickets?

-kevin

Hi Scott,
I have seen that happen when there is a missing user, or the Principals
table is out of whack. It is hard to tell with the information that is
given though.

Did you happen to do a partial database migration?
Are you running a cron job that is removing users?
Are you acting directly in the database?
Maybe you are using RT Shredder?

Thanks,
Bill GraboyesOn Thu, Oct 8, 2009 at 8:59 AM, Lander, Scott slander@hearstsc.com wrote:

I have one ticket that, when I go to view it, it displays about a half of
the details and then give the following error:

Can’t call method “Name” on an undefined value at
/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line 700.

Any one have any idea what could cause this?


This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cadmin@hearstsc.com) immediately by email and delete the original message.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Scott,

Every ticket will try to show it’s history. In your case, it died trying
to find a UserID on the USERS table that was identified in the
transaction record. I recommend the following:

  1. Get into the DataBase and find that Transaction (usually, I look at
    the history in that ticket and see where it stops. That gives me an idea
    of what to look for in terms of action)
  2. Get the UserId identified in that transaction record and see if it is
    in the USERS table.
  3. If not in the Users table, you have a couple of options on how to fix
    it, one being using SQL to change the UserID on that transaction record
    to a Users Id that already exist and will suffice as a replacement. This
    type of action would NOT meet the approval of Audit, but it WILL fix the
    error situation.

I have a set of SQL commands I have used in the past to resolve these
types of problems. Let m eknow if you want them.

Kenn
LBNLOn 10/8/2009 8:59 AM, Lander, Scott wrote:

I have one ticket that, when I go to view it, it displays about a half
of the details and then give the following error:

Can’t call method “Name” on an undefined value at
/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm line 700.

Any one have any idea what could cause this?


This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cadmin@hearstsc.com) immediately by email and delete the original message.



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com