Error in quoted.pm

RT Users
1

Hi,

when I open a ticket I received, this system error appears

error: Internal Error () on ‘Il computer locale in questione fa parte
di un apparato sperimentale ed Ã’ at
/usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 187.
context:

…

183:
$lines[-1]{presig} .= $lines[-1]{quoter} = defn $2;

184:
$lines[-1]{presig} .= $lines[-1]{quotespace} = defn $3;

185:
$lines[-1]{hang} = defn(Hang->new($_));

186:

187:
s/([ \t])(.?)(\s*)$//

188:
or die “Internal Error ($@) on ‘$_’”;

189:
$lines[-1]{hangspace} = defn $1;

190:
$lines[-1]{text} = defn $2;

191:
$lines[-1]{empty} = $lines[-1]{hang}->empty() && $2 !~ /\S/;

…

code stack: /usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm:187
/usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm:63
/opt/rt3/share/html/Ticket/Elements/ShowTransaction:61
/opt/rt3/share/html/Ticket/Elements/ShowHistory:62
/opt/rt3/share/html/Ticket/Display.html:37
/opt/rt3/share/html/autohandler:163

It seams that it can not recognise same particoular characters and
translate them into other , for example è in Ã’ character.
Is it a bug or a wrong setting in RT_SiteConfig.pm or what else?
Where can I find a it .po file ?

My settings are:
RT3.0.3, mysql ver. 4, postfix, procmail, perl 5.8.0, RedHat9

Thank you.

Francesca Del Corso
INFN Sesto Fiorentino
Italy

2

“Francesca Del Corso” francesca.delcorso@fi.infn.it:

Where can I find a it .po file ?

It should be included in the last relase of RT (3.0.5). I have a 3.0.5pre4
running, and i found it.po included.

I send you by separately mail a copy of it.po.

Cheers

Michele Catozzi

Amministrazione Provinciale di Pesaro e Urbino
Servizio Informativo e Statistico
Ufficio 2.3.3 - Gestione Telematica Provinciale
Pesaro - Italy

3

Hi,

when I open a ticket I received, this system error appears
It seams that it can not recognise same particoular characters and
translate them into other , for example � in �’ character.
Is it a bug or a wrong setting in RT_SiteConfig.pm or what else?
Where can I find a it .po file ?

Francesca,

This looks like a bug that we’ve fixed in 3.0.5. Can you still replicate
it after you upgrade to RT 3.0.5?

Best,

Jesse

My settings are:
RT3.0.3, mysql ver. 4, postfix, procmail, perl 5.8.0, RedHat9

Thank you.

Francesca Del Corso
INFN Sesto Fiorentino
Italy

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

4

This looks like a bug that we’ve fixed in 3.0.5. Can you still replicate
it after you upgrade to RT 3.0.5?

Hi,

We get exactly the same error with a clean install of rt 3.0.6, perl 5.8.1

Regards,
Przemek

5

This looks like a bug that we’ve fixed in 3.0.5. Can you still replicate
it after you upgrade to RT 3.0.5?

Hi,

We get exactly the same error with a clean install of rt 3.0.6, perl 5.8.1

What version of Text::Quoted?

Regards,
Przemek

My settings are:
RT3.0.3, mysql ver. 4, postfix, procmail, perl 5.8.0, RedHat9
Thank you.
Francesca Del Corso
INFN Sesto Fiorentino
Italy

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6

We get exactly the same error with a clean install of rt 3.0.6, perl 5.8.1

What version of Text::Quoted?

That was 1.2. Upgrading to 1.3 solved the problem.
Thanks for pointing this out.

Regards,
Przemek