Error in outgoing email record

RT Users
1

A small issue:

A html format email with an attachment is sent to rt (3.6.0).
The message and attachment appear in the ticket.
The correct email with attachment is sent to the requestor.
However the log of this email in the ticket contains “This transaction
appears to have no content”.

Currently I am doing some extra mail filtering to catch outgoing emails
so I can verify they are correct, but it would be nice to rely on the rt
log. It would also be nice if nobody ever sent html emails, but I live
in the real world.

I think somebody else noticed a similar thing before.

Taan

2

Try 3.6.3On 1/24/07, Taan Lindemans taan@cryologic.com wrote:

A small issue:

A html format email with an attachment is sent to rt (3.6.0).
The message and attachment appear in the ticket.
The correct email with attachment is sent to the requestor.
However the log of this email in the ticket contains “This transaction
appears to have no content”.

Currently I am doing some extra mail filtering to catch outgoing emails
so I can verify they are correct, but it would be nice to rely on the rt
log. It would also be nice if nobody ever sent html emails, but I live
in the real world.

I think somebody else noticed a similar thing before.

Taan

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