Error: can't find Listing.html

RT Users
1

Hi:

I’ve installed rt-3.0.10. When doing the following:
1) Logged on as prvilege
2) search for tickets containing the word “ticket”
3) on first page of resutls, I refine my search by specifying before a certain date
4) click “Search” button

I get the following error:
can’t find Listing.html
The partial URL was:
http://bison.cb.lucent.com/Listing.html?Bookmark=FrT%253B% …

If I manually insert “/Search” immediately before “/Listing…” then it can find it.

Looks like some one somewhere dropped the “/Search” prefix in forming the URL and I looked
and can’t find it. File “Listing.html” is present under:
share/html/Search
var/mason_data/obj/standard/Search

My apache error log contained the following line:

[Sun Jul 25 01:35:21 2004] [error] [Mason] File does not exist:
/bld/RT/share/html/Listing.html

Does anyone know where the culprit referring file is located so I can fix it?

2

Paul McFerrin wrote:

Hi:

I’ve installed rt-3.0.10. When doing the following:
1) Logged on as prvilege
2) search for tickets containing the word “ticket”
3) on first page of resutls, I refine my search by specifying before
a certain date
4) click “Search” button

I get the following error:
can’t find Listing.html
The partial URL was:
http://bison.cb.lucent.com/Listing.html?Bookmark=FrT%253B% …

If I manually insert “/Search” immediately before “/Listing…” then it
can find it.

Looks like some one somewhere dropped the “/Search” prefix in forming
the URL and I looked and can’t find it. File “Listing.html” is present
under:
share/html/Search
var/mason_data/obj/standard/Search

My apache error log contained the following line:

[Sun Jul 25 01:35:21 2004] [error] [Mason] File does not exist:
/bld/RT/share/html/Listing.html

Does anyone know where the culprit referring file is located so I can
fix it?

Thanks, good report. This bug is fixed in 3.0.11.

			Best regards. Ruslan.
3

Ruslan U. Zakirov wrote:

Paul McFerrin wrote:

Hi:

I’ve installed rt-3.0.10. When doing the following:
1) Logged on as prvilege
2) search for tickets containing the word “ticket”
3) on first page of resutls, I refine my search by specifying
before a certain date
4) click “Search” button

I get the following error:
can’t find Listing.html
The partial URL was:
http://bison.cb.lucent.com/Listing.html?Bookmark=FrT%253B% …

If I manually insert “/Search” immediately before “/Listing…” then
it can find it.

Looks like some one somewhere dropped the “/Search” prefix in forming
the URL and I looked and can’t find it. File “Listing.html” is
present under:
share/html/Search
var/mason_data/obj/standard/Search

My apache error log contained the following line:

[Sun Jul 25 01:35:21 2004] [error] [Mason] File does not exist:
/bld/RT/share/html/Listing.html

Does anyone know where the culprit referring file is located so I can
fix it?

Thanks, good report. This bug is fixed in 3.0.11.

            Best regards. Ruslan.

Below is a “workaround” to this problem in the mean time for those who might be on 3.0.10
for a while.
-paul mcferrin

A bug “somewhere” is calling the URL Listing.html without
prefixing “Search/” and is resulting in file not found.
As a workaround, the following symbolic links were created
in this directory (share/html):

ln -s ./Search/Listing.html Listing.html
ln -s ../Search/Elements/PickRestriction Elements/PickRestriction
ln -s ../Search/Elements/TicketHeader Elements/TicketHeader
ln -s ../Search/Elements/TicketHeaderCell Elements/TicketHeaderCell
ln -s ../Search/Elements/TicketRow Elements/TicketRow

The first symbolic link fixes the missing file itself (Listing.html)
but as a result, it is referring to other under “Search/Elements” so
those files (4 total) had to be linked under the ./Elements directory.

These links can easily be removed on a future upgrade or fix.