Entering InitialPriority in SelfService

RT Users
1

Hello All,

2nd time around since nobody was able to answer a similar question the last time. Hopefully, I have better luck this time around.

Anyways, I would like to add another input for the file /opt/rt3/share/html/SelfService/Create.html where the SelfService user can enter how important the ticket is. How do I connect the value below to InitialPriority field when creating the ticket?

Any advice would be appreciated…

<&|/l&>Please enter PRIORITY LEVEL (1=lowest, 25=highest priority and 10 default):
2

No one have any idea or clue to get my problem resolved? =(

-Jonathan

Message: 8Date: Sun, 4 Apr 2004 20:40:08 -0700
From: “Jonathan Chen” JChen@paymentone.com
Subject: [rt-users] Entering InitialPriority in SelfService
To: rt-users@lists.bestpractical.com
Message-ID:
6D6E09D687772640AA41F009EB85FE0502F803@CPMAL00.corpnet.p1.local
Content-Type: text/plain; charset=“utf-8”

Hello All,

2nd time around since nobody was able to answer a similar question the last time. Hopefully, I have better luck this time around.

Anyways, I would like to add another input for the file /opt/rt3/share/html/SelfService/Create.html where the SelfService user can enter how important the ticket is. How do I connect the value below to InitialPriority field when creating the ticket?

Any advice would be appreciated…

<&|/l&>Please enter PRIORITY LEVEL (1=lowest, 25=highest priority and 10 default):

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