Enhanced email gateway

RT Users
1

I just got the new Debian package of RT1.05 (the latest Debian package
before was 1.01). I found in the NEWS file

July 18 2000

Enhanced mail gateway functionality for a paying customer :wink:

Is there more documentation about the enhanced functionality?

Thanks.

Rainer.

Rainer Dorsch
Abt. Rechnerarchitektur e-mail:rainer.dorsch@informatik.uni-stuttgart.de
Uni Stuttgart Tel.: +49-711-7816-215 / Fax: +49-711-7816-288
Breitwiesenstr. 20-22 D-70565 Stuttgart

2

I don’t know about the extra documentation, but where did you get that
Debian package? The Debian site has only 1.0.1-4 version, I just
checked.

rainer@rainer.informatik.uni-stuttgart.de wrote:

I just got the new Debian package of RT1.05 (the latest Debian package
before was 1.01). I found in the NEWS file

July 18 2000

Enhanced mail gateway functionality for a paying customer :wink:

Is there more documentation about the enhanced functionality?

Thanks.

Rainer.

–
Rainer Dorsch
Abt. Rechnerarchitektur e-mail:rainer.dorsch@informatik.uni-stuttgart.de
Uni Stuttgart Tel.: +49-711-7816-215 / Fax: +49-711-7816-288
Breitwiesenstr. 20-22 D-70565 Stuttgart

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

“Mary had a crypto key / She kept it in escrow
And everything that Mary said / The Feds were sure to know” – Sam
Simpson
Tapio Lehtonen tel: +358 9 4131 2206
Tellabs Oy fax: +358 9 4131 2030
Sinim�entie 6 email: tapio@Tellabs.fi
FIN-02630 ESPOO URL http://www.Tellabs.com/
Finland Senior Systems Specialist

tapio.lehtonen.vcf (348 Bytes)

3

I got it directly from the package maintainer. It will be uploaded to the
debian server after being tested somewhat.

Should I forward you the .deb file?

Rainer.

4

rt-mailgate --helpOn Wed, Nov 15, 2000 at 12:59:02PM +0100, Rainer Dorsch wrote:

I got it directly from the package maintainer. It will be uploaded to the
debian server after being tested somewhat.

Should I forward you the .deb file?

Rainer.

I don’t know about the extra documentation, but where did you get that
Debian package? The Debian site has only 1.0.1-4 version, I just
checked.

rainer@rainer.informatik.uni-stuttgart.de wrote:

I just got the new Debian package of RT1.05 (the latest Debian package
before was 1.01). I found in the NEWS file

July 18 2000

Enhanced mail gateway functionality for a paying customer :wink:

Is there more documentation about the enhanced functionality?

Thanks.

Rainer.

–
Rainer Dorsch
Abt. Rechnerarchitektur e-mail:rainer.dorsch@informatik.uni-stuttgart.de
Uni Stuttgart Tel.: +49-711-7816-215 / Fax: +49-711-7816-288
Breitwiesenstr. 20-22 D-70565 Stuttgart

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
“Mary had a crypto key / She kept it in escrow
And everything that Mary said / The Feds were sure to know” – Sam
Simpson

Tapio Lehtonen tel: +358 9 4131 2206
Tellabs Oy fax: +358 9 4131 2030
Sinimäentie 6 email: tapio@Tellabs.fi
FIN-02630 ESPOO URL http://www.Tellabs.com/
Finland Senior Systems Specialist

begin:vcard
n:Lehtonen;Tapio
tel;cell:+358 40 590 1324
tel;fax:+358 9 4131 2030
tel;work:+358 9 4131 2206
x-mozilla-html:FALSE
url:http://www.tellabs.com/
org:Tellabs Oy;Design Framework
adr:;;Sinimäentie 6;Espoo;;FI-02630;Finland
version:2.1
email;internet:Tapio.Lehtonen@Tellabs.com
title:Senior Systems Specialist
fn:Tapio Lehtonen
end:vcard

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly. if god had wanted us to travel great distances
instantaneously, he would have given us an internal
materialisation/dematerialisation control.
– Shoshe Cole

5

Hmm, maybe I should have asked more detailed:

I am wondering, if it is possible to send a mail to a queue of RT with the
content

Owner: abc
Priority: 75
Due: 2000-11-22
Content:
bla bla

It could work via rt-mailgate’s action mode, but I did not find documentation.

Does anybody know, if that works and if it is documented somewhere?

Thanks.

Rainer.

6

There isn’t currently a way to do that.On Wed, Nov 15, 2000 at 04:15:55PM +0100, Rainer Dorsch wrote:

Hmm, maybe I should have asked more detailed:

I am wondering, if it is possible to send a mail to a queue of RT with the
content

Owner: abc
Priority: 75
Due: 2000-11-22
Subject: xyz
Content:
bla bla

It could work via rt-mailgate’s action mode, but I did not find documentation.

Does anybody know, if that works and if it is documented somewhere?

Thanks.

Rainer.

rt-mailgate --help

On Wed, Nov 15, 2000 at 12:59:02PM +0100, Rainer Dorsch wrote:

I got it directly from the package maintainer. It will be uploaded to the
debian server after being tested somewhat.

Should I forward you the .deb file?

Rainer.

I don’t know about the extra documentation, but where did you get that
Debian package? The Debian site has only 1.0.1-4 version, I just
checked.

rainer@rainer.informatik.uni-stuttgart.de wrote:

I just got the new Debian package of RT1.05 (the latest Debian package
before was 1.01). I found in the NEWS file

July 18 2000

Enhanced mail gateway functionality for a paying customer :wink:

Is there more documentation about the enhanced functionality?

Thanks.

Rainer.

–
Rainer Dorsch
Abt. Rechnerarchitektur e-mail:rainer.dorsch@informatik.uni-stuttgart.de
Uni Stuttgart Tel.: +49-711-7816-215 / Fax: +49-711-7816-288
Breitwiesenstr. 20-22 D-70565 Stuttgart

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
“Mary had a crypto key / She kept it in escrow
And everything that Mary said / The Feds were sure to know” – Sam
Simpson
ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ> > Tapio Lehtonen tel: +358 9 4131 2206
Tellabs Oy fax: +358 9 4131 2030
Sinimäentie 6 email: tapio@Tellabs.fi
FIN-02630 ESPOO URL http://www.Tellabs.com/
Finland Senior Systems Specialist
ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ> >
begin:vcard
n:Lehtonen;Tapio
tel;cell:+358 40 590 1324
tel;fax:+358 9 4131 2030
tel;work:+358 9 4131 2206
x-mozilla-html:FALSE
url:http://www.tellabs.com/
org:Tellabs Oy;Design Framework
adr:;;Sinimäentie 6;Espoo;;FI-02630;Finland
version:2.1
email;internet:Tapio.Lehtonen@Tellabs.com
title:Senior Systems Specialist
fn:Tapio Lehtonen
end:vcard

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly. if god had wanted us to travel great distances
instantaneously, he would have given us an internal
materialisation/dematerialisation control.
– Shoshe Cole

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I’m told we do share some common rituals. Our “flame war” is apparently
held in person in their land and called “project meeting”.
-Alan Cox [on “Suits”]

7

Hi - a few q’s

  • How can I change the default q which is displayed when entering the web
    interface?

  • Would it be easy to add a “list by area” button to the RT interface?

  • Will the “area” concept be retained in RT 2?

Thanks

Paul

8

Hi - a few q’s

  • How can I change the default q which is displayed when entering the web
    interface?

Well, the default is “display all queues the user has access to”
I’d suggest bookmarking the URL of the search you want RT to start off with.

  • Would it be easy to add a “list by area” button to the RT interface?

You mean “select areas to search for”? Not easily, as different queues have
different areas.

  • Will the “area” concept be retained in RT 2?

It’s going to be expanded into a more general “keywords” system that, in the
degenerate case, can be used just like areas. You won’t, however, be
limited to one keyword per ticket.

Thanks

Paul

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci Department.

9

Jesse,

I agree with the function Rainer considers when the Web interface is not
disclosed and somebody who cannot access wants to know the latest
status.

Regards,

KazuOn Wed, 15 Nov 2000 10:52:43 -0500 Jesse jesse@fsck.com wrote:

There isn’t currently a way to do that.

On Wed, Nov 15, 2000 at 04:15:55PM +0100, Rainer Dorsch wrote:

Hmm, maybe I should have asked more detailed:

I am wondering, if it is possible to send a mail to a queue of RT with the
content

Owner: abc
Priority: 75
Due: 2000-11-22
Subject: xyz
Content:
bla bla

It could work via rt-mailgate’s action mode, but I did not find documentation.

Does anybody know, if that works and if it is documented somewhere?

Thanks.

Rainer.

10

Things like this will be addressed in RT2…though for 2.0, the answer
will be a web-based user interface for requestors, rather than an
enhanced mail mode.On Thu, Nov 16, 2000 at 10:07:46AM +0900, Kazu Kimura wrote:

Jesse,

I agree with the function Rainer considers when the Web interface is not
disclosed and somebody who cannot access wants to know the latest
status.

Regards,

Kazu

On Wed, 15 Nov 2000 10:52:43 -0500 Jesse jesse@fsck.com wrote:

There isn’t currently a way to do that.

On Wed, Nov 15, 2000 at 04:15:55PM +0100, Rainer Dorsch wrote:

Hmm, maybe I should have asked more detailed:

I am wondering, if it is possible to send a mail to a queue of RT with the
content

Owner: abc
Priority: 75
Due: 2000-11-22
Subject: xyz
Content:
bla bla

It could work via rt-mailgate’s action mode, but I did not find documentation.

Does anybody know, if that works and if it is documented somewhere?

Thanks.

Rainer.

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci Department.

11

Things like this will be addressed in RT2…though for 2.0, the answer
will be a web-based user interface for requestors, rather than an
enhanced mail mode.

Speaking of 2.0, is there an idea of a timetable for a feature-complete
version of 2.0 to be released, whether a beta or whatever?

12

Hello,

I am wondering if I cannot implement myself a very limited mailgateway to
control RT as mentioned in the previous mail (see below). Essentially that
would mean to do something like this:

#!.bin.bash

Usage: rt-mg queue prioritaet owner

Enables mail queues with rt activities

id=cat - | /usr/lib/rt/bin/rt-mailgate --extended-syntax --ticketid --queue $1 --action correspond
/usr/lib/rt/bin/rt -prio $id $2
/usr/lib/rt/bin/rt -give $id $3

But the script is run by the user daemon, which is not allowed to access the
RT (by default). How can I authorize daemon to access RT?

Thanks.

Rainer

13

Hello,

I am wondering if I cannot implement myself a very limited mailgateway to
control RT as mentioned in the previous mail (see below). Essentially that
would mean to do something like this:

But the script is run by the user daemon, which is not allowed to access the
RT (by default). How can I authorize daemon to access RT?

Depending on your mta, there are other ways to accomplish this. With
postfix for example, one can specify multiple alias files. Let’s say the
rt aliases are in /etc/rtaliases. You should now change the ownership of
/etc/rtaliases to a user that has access to rt. When an alias in
/etc/rtaliases refers to a script instead of a mailbox, that script is
executed as the owner or /etc/rtaliases.

I assume other mta’s have similar ways to implement something like this.

Regards,

Wouter

14

Wouter,

thanks for your quick reply. I am wondering, if anybody knows if sendmail can
do something similar (I am pretty sure, but how can I tell sendmail to
evaluate /etc/rtaliases). I am running rt and sendmail on a Debian 2.2. system.

Thanks.

Rainer.> On Mon, Dec 04, 2000 at 12:08:56PM +0100, Rainer Dorsch wrote:

Hello,

I am wondering if I cannot implement myself a very limited mailgateway to
control RT as mentioned in the previous mail (see below). Essentially that
would mean to do something like this:

But the script is run by the user daemon, which is not allowed to access the
RT (by default). How can I authorize daemon to access RT?

Depending on your mta, there are other ways to accomplish this. With
postfix for example, one can specify multiple alias files. Let’s say the
rt aliases are in /etc/rtaliases. You should now change the ownership of
/etc/rtaliases to a user that has access to rt. When an alias in
/etc/rtaliases refers to a script instead of a mailbox, that script is
executed as the owner or /etc/rtaliases.

I assume other mta’s have similar ways to implement something like this.

Regards,

Wouter

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

15

An easy way is to create an RT account with the username ‘daemon’ and
grant it manipulate access to the queues you want to access.
Be forewarned that this means that if someone uses your mail system
to gain access to a shell, they’ll be able to manipulate RT.

-jesseOn Mon, Dec 04, 2000 at 12:08:56PM +0100, Rainer Dorsch wrote:

Hello,

I am wondering if I cannot implement myself a very limited mailgateway to
control RT as mentioned in the previous mail (see below). Essentially that
would mean to do something like this:

#!.bin.bash

Usage: rt-mg queue prioritaet owner

Enables mail queues with rt activities

id=cat - | /usr/lib/rt/bin/rt-mailgate --extended-syntax --ticketid --queue $1 --action correspond
/usr/lib/rt/bin/rt -prio $id $2
/usr/lib/rt/bin/rt -give $id $3

But the script is run by the user daemon, which is not allowed to access the
RT (by default). How can I authorize daemon to access RT?

Thanks.

Rainer

Jesse,

I agree with the function Rainer considers when the Web interface is not
disclosed and somebody who cannot access wants to know the latest
status.

Regards,

Kazu

On Wed, 15 Nov 2000 10:52:43 -0500 Jesse jesse@fsck.com wrote:

There isn’t currently a way to do that.

On Wed, Nov 15, 2000 at 04:15:55PM +0100, Rainer Dorsch wrote:

Hmm, maybe I should have asked more detailed:

I am wondering, if it is possible to send a mail to a queue of RT with the
content

Owner: abc
Priority: 75
Due: 2000-11-22
Subject: xyz
Content:
bla bla

It could work via rt-mailgate’s action mode, but I did not find documentation.

Does anybody know, if that works and if it is documented somewhere?

Thanks.

Rainer.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review