Enabling priority changes in 3.0.x?

I’m sure I’ve missed something somewhere in the doco, but my
installation of RT 3.0.8 doesn’t increment priority towards
"final priority". I thought if I set priorty to 60
and final priority to 90 that it would increase by
some arbitary amount (1?) every day towards that? Do I
need to set the due date to get that to work, or some
other value somewhere? Or run a cron job? (running on
UNIX)

thanks!

Carl

Vivitec Pty. Ltd.
Suite 6, 51-55 City Rd.
Southbank, 3006.
Ph. +61 3 8626 5626
Fax +61 3 9682 1000

I’m sure I’ve missed something somewhere in the doco, but my
installation of RT 3.0.8 doesn’t increment priority towards
“final priority”. I thought if I set priorty to 60
and final priority to 90 that it would increase by
some arbitary amount (1?) every day towards that? Do I
need to set the due date to get that to work, or some
other value somewhere? Or run a cron job? (running on
UNIX)

yes, you need a cron job. search the last month’s worth of archives
for stuff about the escalator.

seph

Better than searching the archives (can be painful and tedious)
see : Request Tracker Wiki