Enable search for 'Everyone' or 'Unprivileged' user


#1

How can I get RT to allow users that by default don’t have any rights
granted (or the checkbox that says 'Let this user be granted rights’
checked) allow to use the search functions other then the ‘Goto
ticket’ box in the top right corner. All they have access to is
SelfService.

Under Global Group rights I don’t see an option that would relate to
enabling search for an unprivileged or everyone user. I have enabled
allow them to create searches but this has no effect.

Yvo


#2

Not many options:

  • make them privileged
  • create own version of SelfService with search functionality.On Fri, Jul 11, 2008 at 7:01 AM, Yvo van Doorn yvo.vandoorn@gmail.com wrote:

How can I get RT to allow users that by default don’t have any rights
granted (or the checkbox that says 'Let this user be granted rights’
checked) allow to use the search functions other then the ‘Goto
ticket’ box in the top right corner. All they have access to is
SelfService.

Under Global Group rights I don’t see an option that would relate to
enabling search for an unprivileged or everyone user. I have enabled
allow them to create searches but this has no effect.

Yvo


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.