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Hi,
I know this might sound a weird request, but I’ve noticed two types of
behaviour when “Replying” in RT.
In the first, when I click on “Actions->Reply” I get an empty text field.
In the second, when I click on “Reply” on one of the history items, I
get that item quoted.
Is it possible to disable the quoting, and have both replies to
generate just an empty text field?
Thanks,
Giuseppe
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
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