I have just tried to upgrade Perl on my system, but the result was
very bad for RT.
Ticket is created from incoming e-mail, but subject is empty and
requestor is empty (ticket always created by RT_System).
AutoReply is not sent back to requestor.
Syslog (var/log/messages) reports:
RT: Encode::Guess failed: ; fallback to iso-8859-1 (/home/rt/lib/RT/I18N.pm:372)
(note empty decoder in this message).
RT 3.0.10, which has been running for quite a while. No problems with
The reason I wanted to upgrade was that I had some problems with an
incremental upgrade to Perl 5.8.3, so attachments were corrupted.
This problem was indeed solved by reinstalling everything. Also,
mail encoded in UTF-8 was incorrectly decoded.
Removed old Perl and Apache completely and made a fresh install
(in the order given).
mod_perl 1.29 + Apache 1.3.31
Add’l Perl modules using RT’s
perl sbin/rt-test-dependencies … --install
"make upgrade" in RT directory just to be sure
(I have also tried the same with Perl 5.8.3, mod_perl 1.27 and
Apache 1.3.27 which I had lying around. Exactly the same results.)
My RT_SiteConfig.pm has some tweaks related to encodings:
@EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless (@EmailInputEncodings);
Set($EmailOutputEncoding , ‘iso-8859-1’);
Apache’s httpd.conf is set up with “AddDefaultCharset UTF-8”.
Operating system: RedHat 7.2
Going back to old version of Perl + Apache + mod_perl restores the old
behaviour, i.e. ok ticket creation but corrupted attachments.
Any help would be SO MUCH appreciated. I think RT is great, but it
really hurts that attachments are corrupted and UTF-8 messages look
funny, and the failed upgrade is so frustrating.
Dynasim AB, Lund, Sweden