I’m using RT 5 with msmtp for outbound email. Pretty new to RT5, but its running quite OK! Got it all working.
i cannot explain certain behavior when i create a ticket using the webinterface. I configure a single requestor, two CC-addresses and one AdminCC address. The ticket is created and i see 3 emails outbound.
The first one is the Auto-Reply email with the ticket creation message, sent only to the requestor as recipient (To-field)
the second email was the one to the AdminCC addres with content beginning with " Request ## was acted upon by ." , but only the BCC field was filled with the AdminCC address. The email did not have a recipient address (empty To-Field).
the third email sent out was more like a normal correspondence email going out to the two CC addresses, but they were both in the CC-field of the email and the email had no recipient (empty To-field).
Is this normal behavior? Especially arround the empty Recipient fields and the fact the CC-address are processed together but in a seperate outbound email?