Empty comment/correspondence entries are created

RT Users
1

Hi,

after upgrading from RT 3.0 to RT 3.4.1 (Debian Package)
I’m seeing strange behaviour regarding the “Comment” and
"Reply" links.

If a user select either “Comment” or “Reply” in the
ticket view without actually submitting a comment
or correspondence, an emtpy comment or correspondence
entry is created in the ticket’s history.
The scribs/template configuration is more or less standard.

Is this a bug, feature, or configuration error?
How can I prevent this? Our RT users are getting confused
by this.

ciao…
-Lars

2

http://wiki.bestpractical.com/index.cgi?FAQ

Lars wrote:

Hi,

after upgrading from RT 3.0 to RT 3.4.1 (Debian Package)
I’m seeing strange behaviour regarding the “Comment” and
“Reply” links.

If a user select either “Comment” or “Reply” in the
ticket view without actually submitting a comment
or correspondence, an emtpy comment or correspondence
entry is created in the ticket’s history.
The scribs/template configuration is more or less standard.

Is this a bug, feature, or configuration error?
How can I prevent this? Our RT users are getting confused
by this.

ciao…
-Lars

The rt-users Archives

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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

According to Drew:

Request Tracker Wiki

Thanks for your reply … I actually checked the
FAQ before posting my question, but it looks
like I missed the entry about InnoDB/MySQL. :slight_smile:

This fixed the problem.

ciao…
-Lars