after upgrading from RT 3.0 to RT 3.4.1 (Debian Package)
I’m seeing strange behaviour regarding the “Comment” and
If a user select either “Comment” or “Reply” in the
ticket view without actually submitting a comment
or correspondence, an emtpy comment or correspondence
entry is created in the ticket’s history.
The scribs/template configuration is more or less standard.
Is this a bug, feature, or configuration error?
How can I prevent this? Our RT users are getting confused