Can you put that survey into the Ticket as an attachment? If it is a static
survey (meaning it doesn’t change), then maybe attach it whenever a ticket
is created. That way you can include the attachment in your template. Just a
LBNLOn Tue, Sep 28, 2010 at 4:49 PM, Steve Berg firstname.lastname@example.org wrote:
I currently include a link to a 4 question Customer Satisfaction
survey at the end of each Helpdesk request that is resolved. Is it
possible (instead of sending a link to the survey), that I embed the
survey itself in the email? It’s a web based survey and I’d probably
get more results if it was right there in their email!
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