Embed link in email notification

RT Users
1

How would I include a link to a newly created ticket in the email text
that is sent to requestors?

thanks,

Charlie Farinella
Appropriate Solutions, Inc.
603.924.6079

2

I just added this to mine.

In the Global Autoreply template, I added:

You can check the current status and history of the request at:

{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id}

To the end before the “thank you”.

-Mark-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of charlie
Sent: Friday, September 03, 2010 2:11 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] embed link in email notification

How would I include a link to a newly created ticket in the email text
that is sent to requestors?

thanks,

Charlie Farinella
Appropriate Solutions, Inc.
603.924.6079

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

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3

How would I include a link to a newly created ticket in the email text
that is sent to requestors?

Add something like this:

<URL: {RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id}>

in Configuration->Global->Template->Autoreply

4

How would I include a link to a newly created ticket in the email text
that is sent to requestors?

Add something like this:

<URL: {RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id}>

in Configuration->Global->Template->Autoreply

You can tell I’m new. :slight_smile:

Thanks to all, this is just what I was looking for.

Charlie Farinella
Appropriate Solutions, Inc.
603.924.6079