Emails not going out, skipping

Hello all,

I have a small issue with RT and the sending of emails. First my
system:

Current setup:

OS: FreeBSD 8.0

DB: MySQL 5.0.86

PHP: 5.2.11

Perl: 5.8.9

RT: 3.8.4

I have configured sending of email only using ssmtp in place of
sendmail. Sending of emails from

other apps and manually (via the “mail -v” command) works A-OK. Sending
from RT works

just so-so. The current issue that I am trying to figure out is that RT
will not send me or my

boss (the IT Manager) emails. As of now, it seems to send everything
else I expect it to be

sending, just not to my boss or myself. The message that appears in the
log is:

appears to point to this RT instance. Skipping
(/usr/

local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

appears to point to this RT instance. Skipping
(/usr/

local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

I know this should be very simple to resolve, but for the life of me, I
can’t find it.

Does anyone have any suggestions on where I should look to fix?

Many thanks in advance,

Bill Danforth

Bill Danforth
IT Systems Administrator
billd@mjhallandcompany.com

Stockton, CA 95202
Phone
Fax

CONFIDENTIALITY NOTICE:
This e-mail and any attached document(s) are intended only for the use of the individual or entity to whom or to which it is addressed and may contain information that is privileged, confidential, proprietary, trade secret and exempt from disclosure. If the reader(s) of this message is not the intended recipient(s) or an employee or agent responsible for delivering the message to the intended recipient(s), you are hereby notified that any dissemination, distribution, or reproduction of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately and destroy the original message and any attachment(s).

appears to point to this RT instance. Skipping (/usr/

local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

I suspect your RtAddressRegexp may be set up a bit funny.

Bill,

What type of transactions and who is initiating them? Is NotifyActor turned
on or off?

Kenn
LBNLOn Tue, May 25, 2010 at 4:17 PM, Bill Danforth billd@mjhallandcompany.comwrote:

Hello all,

I have a small issue with RT and the sending of emails. First my system:

Current setup:

OS: FreeBSD 8.0

DB: MySQL 5.0.86

PHP: 5.2.11

Perl: 5.8.9

RT: 3.8.4

I have configured sending of email only using ssmtp in place of sendmail.
Sending of emails from

other apps and manually (via the “mail –v” command) works A-OK. Sending
from RT works

just so-so. The current issue that I am trying to figure out is that RT
will not send me or my

boss (the IT Manager) emails. As of now, it seems to send everything else I
expect it to be

sending, just not to my boss or myself. The message that appears in the
log is:

appears to point to this RT instance. Skipping (/usr/

local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

appears to point to this RT instance. Skipping
(/usr/

local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

I know this should be very simple to resolve, but for the life of me, I
can’t find it.

Does anyone have any suggestions on where I should look to fix?

Many thanks in advance,

Bill Danforth


CONFIDENTIALITY NOTICE:

This e-mail and any attached document(s) are intended only for the use of
the individual or entity to whom or to which it is addressed and may contain
information that is privileged, confidential, proprietary, trade secret and
exempt from disclosure. If the reader(s) of this message is not the intended
recipient(s) or an employee or agent responsible for delivering the message
to the intended recipient(s), you are hereby notified that any
dissemination, distribution, or reproduction of this communication is
strictly prohibited. If you have received this communication in error,
please notify us immediately and destroy the original message and any
attachment(s).


Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com