Emails from my domain appearing in RT, emails from other domains being lost somewhere along the way

Hi,

I’m trying to get an instance of RT working, which was initially set
up by somebody else.

I have a web form, which, when submitted, is sending its contents to
an email account, where emails are accessed by fetchmail and passed on
to rt-mailgate and into RT.

All emails are successfully arriving from the web form into the email account.

Currently it seems that only emails with a “from address” from my
domain are successfully being transferred on to RT. Emails from any
other domain are being fetched successfully by fetchmail but are not
appearing in RT.

I’d appreciate any help in resolving this.

Thank you

I just got this message back from RT, so it’s related to this:
"RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email."2010/1/13 Colin O’Sullivan colin@4pm.ie:

Hi,

I’m trying to get an instance of RT working, which was initially set
up by somebody else.

I have a web form, which, when submitted, is sending its contents to
an email account, where emails are accessed by fetchmail and passed on
to rt-mailgate and into RT.

All emails are successfully arriving from the web form into the email account.

Currently it seems that only emails with a “from address” from my
domain are successfully being transferred on to RT. Emails from any
other domain are being fetched successfully by fetchmail but are not
appearing in RT.

I’d appreciate any help in resolving this.

Thank you

I just got this message back from RT, so it’s related to this:
“RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.”

Hi Colin,

You can check http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat .
Permission to create ticket has to be granted.

Regards,
Ari Constancio

Configuration->Global->GroupRights > Grant CreateTicket Rights to Everybody

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

-----Urspruengliche Nachricht-----Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Colin O’Sullivan
Gesendet: Mittwoch, 13. Januar 2010 13:20
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Emails from my domain appearing in RT,emails from other domains being lost somewhere along the way

I just got this message back from RT, so it’s related to this:
“RT could not load a valid user, and RT’s configuration does not allow for the creation of a new user for your email.”