Add the group as a CC watcher of the queue (or ticket) that you are
For queues: Configuration -> Queues -> -> Watchers and there
add your group as CC or AdminCC.
For a single ticket: Display the ticket -> People and there look for the
group and add it as a watcher.
Hope it helps.
David Griffith wrote:
Would someone please tell me how to go about making RT cc all members of
a particular group when a ticket is filed?
| __ __ | Carlos Garcï¿½a Montoro Ingeniero Informï¿½tico
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