Emailing a group when a new ticket is filed

Would someone please tell me how to go about making RT cc all members of a
particular group when a ticket is filed?

David Griffith
dgriffi@cs.csubak.edu

A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?

Add the group as a CC watcher of the queue (or ticket) that you are
interested in.

For queues: Configuration -> Queues -> -> Watchers and there
add your group as CC or AdminCC.

For a single ticket: Display the ticket -> People and there look for the
group and add it as a watcher.

Hope it helps.

Carlos

David Griffith wrote:

Would someone please tell me how to go about making RT cc all members of
a particular group when a ticket is filed?


| __ __ | Carlos Garc�a Montoro Ingeniero Inform�tico
|_Y/| Instituto de F�sica Corpuscular Centro Mixto CSIC - UV
|_] [
/| Servicios Inform�ticos
| [] | Edificio Institutos de Investigaci�n cgarcia@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|
______| Espa�a / Spain Fax: +34 963543488

cgarcia.vcf (441 Bytes)

Carlos, I was going to respond the same way, but that
is more than “cc a group when a ticket is filed”
^^^^^On 4/27/2010 2:18 AM, Carlos Garcia Montoro wrote:

Add the group as a CC watcher of the queue (or ticket) that you are
interested in.

For queues: Configuration -> Queues -> -> Watchers and there
add your group as CC or AdminCC.

For a single ticket: Display the ticket -> People and there look for the
group and add it as a watcher.

Hope it helps.

Carlos

David Griffith wrote:

Would someone please tell me how to go about making RT cc all members
of a particular group when a ticket is filed?

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