Emailcommunication stopsrandomly...rebootingapacheresolves

John_Wells1 · October 25, 2007, 1:36pm

Oct 12 10:38:16 rt RT: rt-3.6.1-11326-1192199895-452.137-5-0@www.timco.aero #137/1814 - Scrip 5 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Oct 12 10:38:16 rt RT: rt-3.6.1-11326-1192199895-452.137-5-0@www.timco.aero No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Oct 12 10:38:16 rt RT: rt-3.6.1-11326-1192199895-452.137-6-0@www.timco.aero #137/1814 - Scrip 6 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Oct 12 10:38:16 rt RT: rt-3.6.1-11326-1192199895-452.137-7-0@www.timco.aero #137/1814 - Scrip 7 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Oct 12 10:38:16 rt RT: rt-3.6.1-11326-1192199895-452.137-7-0@www.timco.aero No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Oct 12 10:39:45 rt RT: Use of uninitialized value in substitution (s///) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 617. (/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:617)

Problem is…we get similar messages when it’s functioning normally!

Thanks,
John

This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

Helmuth_Ramirez · October 25, 2007, 1:44pm

I haven’t been able to get anything remarkable from my logs either when
it just stops running.From: John Wells [mailto:John.Wells@TIMCO.aero]
Sent: Thursday, October 25, 2007 9:36 AM
To: Drew Barnes
Cc: RT-Users@lists.bestpractical.com; Helmuth Ramirez
Subject: RE: [rt-users] Emailcommunication
stopsrandomly…rebootingapacheresolves

Oct 12 10:38:16 rt RT:
rt-3.6.1-11326-1192199895-452.137-5-0@www.timco.aero #137/1814 - Scrip
5 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Oct 12 10:38:16 rt RT:
rt-3.6.1-11326-1192199895-452.137-5-0@www.timco.aero No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Oct 12 10:38:16 rt RT:
rt-3.6.1-11326-1192199895-452.137-6-0@www.timco.aero #137/1814 - Scrip
6 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Oct 12 10:38:16 rt RT:
rt-3.6.1-11326-1192199895-452.137-7-0@www.timco.aero #137/1814 - Scrip
7 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Oct 12 10:38:16 rt RT:
rt-3.6.1-11326-1192199895-452.137-7-0@www.timco.aero No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Oct 12 10:39:45 rt RT: Use of uninitialized value in substitution (s///)
at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 617.
(/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:617)

Problem is…we get similar messages when it’s functioning normally!

Thanks,
John

This message has been scanned for viruses and
dangerous content by MailScanner http://www.mailscanner.info/ , and is

believed to be clean.

John_Wells1 · October 25, 2007, 1:45pm

Here’s an example…it just stopped working again. Note, I responded once and no outgoing email was recorded…it just says “Correspondence added”. After kicking Apache and trying to respond again, the outgoing email is recorded properly. I’m going to search the log files and see if I find anything useful:

Thu Oct 25 08:54:11 2007 Sam.Dubose@TIMCO.aero - Ticket created [Reply] [Comment]Subject: FW: Message not recorded

Date: Thu, 25 Oct 2007 08:48:00 -0400
To: rt@rt.timco.aero
From: “Sam Dubose” Sam.Dubose@TIMCO.aero
Download (untitled) [text/plain 369b]
See attached. Apparently, “reply” doesn’t work with your new mailbox.

John_Wells1 · October 25, 2007, 1:57pm

Don’t know if it’s related, but around the same time it stops replying, incoming email users also get:

Permission Denied

When trying to reply…

Nothing of interest in the logs at all as far as I can tell. Messages look usual. I’ve put the entire log here: http://www.timco.aero/rt.messages momentarily for perusal.

We’ll pay for help resolving this if it’s necessary (and reasonable ).

Thanks,
John

This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

Drew_Barnes · October 25, 2007, 2:09pm

I seem to recall something a while back where this would happen if
apache lost its connection to mysql. Are you getting any “mysql server
has gone away” style messages in syslog?

John Wells wrote:

Gianluca_Cecchi · October 25, 2007, 2:48pm

The thread was this.
Probably useful you dig into the several answers given there, for possible causes and solutions:
http://www.nabble.com/RT-Apache-suddenly-hangs-tf3161406.html#a8856396

John_Wells1 · October 25, 2007, 5:53pm

I seem to recall something a while back where this would happen if
apache lost its connection to mysql. Are you getting any “mysql server
has gone away” style messages in syslog?

No…I’d be even more concerned if we were, since we’re using PostgreSQL

This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

John_Wells1 · October 25, 2007, 5:56pm

The thread was this.
Probably useful you dig into the several answers given there, for possible causes and solutions:
http://www.nabble.com/RT-Apache-suddenly-hangs-tf3161406.html#a8856396

Thanks Gianluca. I don’t think it’s explained by any of these. The system still responds and RT is as performant as ever…it’s just that email doesn’t get sent… Also, we’re using PostgreSQL.

Thanks for the suggestion though.

This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

James_Moseley · October 25, 2007, 6:04pm

I wonder if this a mod_perl issue… Regardless of the version of RT, I
run Apache 2.x, MySQL, and Fast_CGI and have never had this problem.

James Moseley

         "John Wells"                                                  
         <John.Wells@TIMCO                                             
         .aero>                                                     To 
         Sent by:                  "Gianluca Cecchi"                   
         rt-users-bounces@         <gcecchi@peviani.it>, "Drew Barnes" 
         lists.bestpractic         <barnesaw@ucrwcu.rwc.uc.edu>        
         al.com                                                     cc 
                                   RT-Users@lists.bestpractical.com,   
                                   Helmuth Ramirez                     
         10/25/2007 12:56          <HelmuthRamirez@compupay.com>       
         PM                                                    Subject 
                                   RE: [rt-users]Emailcommunication    
                                   stopsrandomly...rebootingapachereso 
                                   lves

The thread was this.
Probably useful you dig into the several answers given there, for
possible causes and solutions:
http://www.nabble.com/RT-Apache-suddenly-hangs-tf3161406.html#a8856396

Thanks Gianluca. I don’t think it’s explained by any of these. The system
still responds and RT is as performant as ever…it’s just that email
doesn’t get sent… Also, we’re using PostgreSQL.

Thanks for the suggestion though.

This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean. _______________________________________________
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