Email tickets

Hi,
I’m running with RT3.0 and I want that anybody send an email to a specific
address, it’s automatically add in RT.

So i’ve set the RT_SiteConfig.pm with this value:

“Set($SenderMustExistInExternalDatabase , 0);”
Set($LookupSenderInExternalDatabase, 0);

After i Stop & Start Apache and when i sent an email, I’ve an error message
appear in Apache log :

“RT could not load a valid user, and RT’s configuration does not allow for
the creation of a new user for your email.
(/data/projekt/lib/RT/Interface/Email.pm:483)”

What’s wrong in my conf ??
What must I do to authorize all mail in to beginning a tickets ?

David Micheneau
Sytem Administrator
Mobile: +33 (0) 662 909 828
e-mail: mailto:david.micheneau@in-fusio.com david.micheneau@in-fusio.com

In-Fusio
Le Millenium
12, Quai de Queyries
33072 Bordeaux Cedex-France
Swithboard:+33 (0) 557 773 800
Fax:+33 (0) 556 400 548
http://www.in-fusio.com www.in-fusio.com

Hi,

I’m running with RT3.0 and I want that anybody send an email to a
specific address, it’s automatically add in RT.

In Configuration->Global->Group Rights, grant ‘Everyone’ The
’CreateTickets’ right.

Please see the archives for other recommended rights, posted by Jesse
about two weeks ago.

Consider reading the draft manual as well, it’s quite enlightening
already.

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg