I am using sendmailFrom: Labonte, Phil
Sent: Thursday, March 24, 2005 3:20 PM
To: Sam Snow; firstname.lastname@example.org
Subject: RE: [rt-users] email ticket problems
So I followed the instructions given in the link provided.
If I try to invoke rt-mailgate from the command line this is what I am
/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url
When I enter this command I get nothing back and it looks like it hangs.
So email gets to my server but when rt-mailgate is invoked I guess
nothing is happening.
I checked /var/log/messages and there is no error reported.
Any help would be greatly appreciated.
From: Sam Snow [mailto:email@example.com]
Sent: Thursday, March 24, 2005 3:01 PM
To: Labonte, Phil; firstname.lastname@example.org
Subject: Re: [rt-users] email ticket problems
Labonte, Phil wrote:
(sorry if this is a repeat, my email crashed, not sure if it got sent)
I am using RT 3.2.3 on Fedora Core 2.
The install is working and I can create tickets via the web and the
users receive email from RT confirming the tickets creation and
However when I email rt@myserver no tickets get created. Now the box
receiving the emails I have checked that.
This is a copy of my aliases file entries:
rt: “|/usr/local/rt3/bin/rt-mailgate --queue general --action
correspond --url http://localhost/”
rt-comment: “|/usr/local/rt3/bin/rt-mailgate --queue general --action
comment --url http://localhost/”
How can I check why nothing is being generated?
I guess you have noticed I am very green when it come to RT.
The following thread from the archives should walk you through
troubleshooting. Try the steps in there and then if you are still stuck
report back with what you tried and what the results were. Also, mention
what mail server you are using.
RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
email@example.com for details.
Be sure to check out the RT Wiki at http://wiki.bestpractical.com