Email sender not ticketowner in template correspondence

RT Users
1

Hi all,

At this moment i have this template:
RT-Attach-Message: yes
Helpdesk Correspondent: {$Ticket->OwnerObj->EmailAddress} (Tel.:
{$Ticket->OwnerObj->WorkPhone})
{$Transaction->Content()}
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

{$Ticket->OwnerObj->EmailAddress} gives me the email address of the ticket
owner, but I want to use the email address of the person who is actually
entering an answer.

Can someone help me with this?
Is there a list available online of variables I can use in the template
changer?

Best regards,

Bertel

2

Hi Bertel,

It sounds like you want to use the Transaction Creator instead of the
Ticket Owner. Try using
$Transaction->CreatorObj->EmailAddress()

Gene

At 02:05 AM 9/16/2008, Alro Group wrote:

Hi all,

At this moment i have this template:
RT-Attach-Message: yes
Helpdesk Correspondent: {$Ticket->OwnerObj->EmailAddress} (Tel.:
{$Ticket->OwnerObj->WorkPhone})
{$Transaction->Content()}

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

{$Ticket->OwnerObj->EmailAddress} gives me the email address of the
ticket owner, but I want to use the email address of the person who is
actually entering an answer.

Can someone help me with this?
Is there a list available online of variables I can use in the template
changer?

Best regards,

Bertel

Gene LeDuc, GSEC
Security Analyst
San Diego State University