Email send to deselected CC contact

Hello,

here the summary:
In an investigation I deselected the CC. After submitting the message the message is also send to the CC.

More details:

  1. I create a ticket and classify it as Incident
  2. I open an Investigation and put an email address in TO and another email address in CC
  3. I send the email and receive an answer from a new 3rd email address.
  4. Email address in CC is not relevant anymore, so I deselect the checkbox
  5. I like to have the 3rd email address in reply, so I activate One-time CC
    β†’ CC is selected again automatically (at least not optimal)
  6. Email address in CC is not relevant anymore, so I deselect the checkbox
  7. Submit
    β†’ message is send to: TO, One-time CC and CC
    Since CC was not selected, when pushing Submit, I think this is a bug.

Thank you for your support.
Best regards, Michael

2 Likes

It sure seems like a bug. Let’s see what is the answer.