I want to set up RT to e-mail the owner when I assign a ticket to them. However
the only Scrips I can confirm is running is the Autoreply on Create. Any ideas
on how to get this running?
-Jeff
Jeffery,
Have you read the RT Essentials book? There are plenty of simple
examples in it. What kind of permissions have you granted? What kind of
emails do you want to out to whom and when (what action)? A little more
detail on your situation and need would be helpful.
Kenn
LBNLOn 3/27/2008 11:38 AM, Jeffrey J.D. Lee wrote:
I want to set up RT to e-mail the owner when I assign a ticket to them. However
the only Scrips I can confirm is running is the Autoreply on Create. Any ideas
on how to get this running?-Jeff
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com