eMail problems

RT Users
1

Each time I send an eMail, it gets also to a watcher.
He uses Outlook 2000 as an eMail-client and sees the eMails comming from

"daemon user for apache"

or

"daemon"

But the Requestor sees the correct address

"support@..."

How can I change it so that the watcher sees a correct eMail-address …

… and where does that addresses come from ?

Frederic Gobin

2

I found out that the problem lies in the eMail-header
The “From:”-field contains the correct value, but the “Sender:”-field
contains “Daemon user for Apache <wwwrun@…>”

It seems that Mozilla shows the “From:”-field as sender and Outlook 2000
shows the “Sender:”-field as sender.

Where does the “Sender:”-field come from ?
It seems to me that it contains a wrong value, so it is possible to
change this ?

Frederic Gobin

Frederic Gobin wrote:

3

I haven’t checked, but possibly the Mail::Internet module which is used by
the MIME Tools package that RT::Action::SendEmail uses. Somewhere in
Mail::Internet it sets From and Sender with the unix user if they were not
set to a value already.

Just a guess…

MichaelOn Fri, May 03, 2002 at 04:43:10PM +0200, Frederic Gobin wrote:

I found out that the problem lies in the eMail-header
The “From:”-field contains the correct value, but the “Sender:”-field
contains “Daemon user for Apache <wwwrun@…>”

It seems that Mozilla shows the “From:”-field as sender and Outlook 2000
shows the “Sender:”-field as sender.

Where does the “Sender:”-field come from ?
It seems to me that it contains a wrong value, so it is possible to
change this ?

Frederic Gobin

Frederic Gobin wrote:

Each time I send an eMail, it gets also to a watcher.
He uses Outlook 2000 as an eMail-client and sees the eMails comming from

"daemon user for apache"

or

"daemon"

But the Requestor sees the correct address

"support@..."

How can I change it so that the watcher sees a correct eMail-address …

… and where does that addresses come from ?

Frederic Gobin

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4

I found out that the problem lies in the eMail-header
The “From:”-field contains the correct value, but the “Sender:”-field
contains “Daemon user for Apache <wwwrun@…>”

Where does the “Sender:”-field come from ?
It seems to me that it contains a wrong value, so it is possible to
change this ?

This is answered by RT/FM. You can either search for sender, or just
go to http://fsck.com/rtfm/article.html?id=105

seph