Email notification On Resolve if CF value is

RT Users
1

Hi guys,

We are looking for a script that triggers and email notification to an
address if a Ticket is resolve with a CF specific value.

CF name is “Billable”, and status will be “YES”.

Anyone deal with this request?

Many Thanks.-

2

Hi guys,

We are looking for a script that triggers and email notification to an
address if a Ticket is resolve with a CF specific value.

CF name is “Billable”, and status will be “YES”.

Anyone deal with this request?

Not exactly, but it would be easy for you to do it after reading some
examples on the wiki:

http://wiki.bestpractical.com/view/Contributions

maybe OnResolveOnce + OnCustomFieldValueChange