Hi,
I have two issues with emailing with RT.
1, Firstly our server accepts mail as two domains, I am unsure on my matches
but basically anything@example.org should be switched in RT to be
anything@support-example.org. I have put the following but I am not sure it
is correct.
Set( $CanonicalizeEmailAddressMatch, ‘@example.org$’);
Set( $CanonicalizeEmailAddressReplace, ‘@support-example.org’);
This change is because we used to run our old support under the old domain
but now with RT use the new one however, people still email the old one as
well.
2, When tickets are created or replied to, everyone on the ticket gets a
copy by email. However, for some reason the server also tries to send a copy
no ’ ’ which sendmail helpfully seems to interpretates as -@
support-example.org obviously a dud address which then generates two errors,
one a standard mail daemon error as it tries to mail it and one RT error
which loops to the owner. I cant see where or why it is doing this, but it
is global as it happens on every queue.
Any help would be appreciated especially with the second issue as i am
getting swamped with error mails.
Thanks
Mark
Hi,
I have two issues with emailing with RT.
1, Firstly our server accepts mail as two domains, I am unsure on my matches but basically
[1]anything@example.org should be switched in RT to be [2]anything@support-example.org. I have
put the following but I am not sure it is correct.
Set( $CanonicalizeEmailAddressMatch, ‘@example.org$’);
Set( $CanonicalizeEmailAddressReplace, ‘@support-example.org’);
This change is because we used to run our old support under the old domain but now with RT use
the new one however, people still email the old one as well.
These are for rewriting the From: address of people writing into RT.
If that is what you want, fine.
If you actually just want RT to understand both addresses, then that
is a mail server configuration question, and you can just have RT send
out as the new address.
2, When tickets are created or replied to, everyone on the ticket gets a copy by email.
However, for some reason the server also tries to send a copy no ’ ’ which sendmail helpfully
seems to interpretates as -@[3]support-example.org obviously a dud address which then
generates two errors, one a standard mail daemon error as it tries to mail it and one RT error
which loops to the owner. I cant see where or why it is doing this, but it is global as it
happens on every queue.
Any help would be appreciated especially with the second issue as i am getting swamped with
error mails.
RT actually tries really hard to strip out invalid recipients, so it
is possible that you have an error in the sendmail invocation RT uses.
But, without knowing where ’ ’ creeps in, there are too many moving
parts.
-kevin