G’day,
I’ve had a good look through the pdf manual, and I’ve searched the
archives, and I haven’t found what I’m looking for.
I’m completely new to RT, and I want to learn how to set up and use the
email interface, so that non-staff can email and auto-create tickets
(that’s the general idea of RT, right?)
Can anyone point me in the right direction for this?
Thanks,
Jens