Email History

I am curious to know if it is easily possible to disable the recording
of outgoing emails in a tickets history. Jesse has mentioned that this
will be an option that can be configured in 3.2.1, but it would be a
real convience if it’s a quick bit of commenting out some code, to be
able to do this now.

Regards,
Matthew Will mwill@spingen.com

Just as an update I have commented out line #266 in
lib/RT/Action/SendEmail.pm to disable it from recording outgoing mail
transactions to the database. If this has an adverse effect on anything
please let me know, although it seems to have done the trick.

Regards,
Matthew Will mwill@spingen.com

Matthew Will wrote:

That should be fine. 3.2.1 makes that line conditional.On Tue, Jul 13, 2004 at 05:27:20PM -0400, Matthew Will wrote:

Just as an update I have commented out line #266 in
lib/RT/Action/SendEmail.pm to disable it from recording outgoing mail
transactions to the database. If this has an adverse effect on anything
please let me know, although it seems to have done the trick.

Regards,

Matthew Will mwill@spingen.com

Matthew Will wrote:

I am curious to know if it is easily possible to disable the recording
of outgoing emails in a tickets history. Jesse has mentioned that this
will be an option that can be configured in 3.2.1, but it would be a
real convience if it’s a quick bit of commenting out some code, to be
able to do this now.

Regards,

Matthew Will mwill@spingen.com


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