Email generates reply but doesn't create ticket

RT Users
1

I’ve just moved a long-running RT instance from Ubuntu to RHEL. When I submit a ticket via email, I get an email response from RT that says the ticket was created. But in the RT console no ticket gets created. When I try to access the ticket ID that was assigned (according to the email), it says it can’t load that ticket. Any clue what’s causing this?

thanks,
chanel

2

Can you confirm that the ticket is being created on the new server and not the old?

3

Thank you so much! That’s what’s happening. I don’t know why it would go to the old server because I moved the domain but I’ll figure it out.

1 Like
4

In case it helps, if mail is still going to your old server, make sure that the DNS MX records have been changed as well as A, AAAA and CNAME records.