Email generates reply but doesn't create ticket

I’ve just moved a long-running RT instance from Ubuntu to RHEL. When I submit a ticket via email, I get an email response from RT that says the ticket was created. But in the RT console no ticket gets created. When I try to access the ticket ID that was assigned (according to the email), it says it can’t load that ticket. Any clue what’s causing this?


Can you confirm that the ticket is being created on the new server and not the old?

Thank you so much! That’s what’s happening. I don’t know why it would go to the old server because I moved the domain but I’ll figure it out.

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In case it helps, if mail is still going to your old server, make sure that the DNS MX records have been changed as well as A, AAAA and CNAME records.