Email error from new users


#1

I am using RT version 1.3.77 and am getting this error when a user that
has never sent in a help request before sends one in. This was working
in prior versions.

----- The following addresses had permanent fatal errors -----
|"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"

----- Transcript of session follows -----
Couldn’t load from the users database.
Can’t call method “fetchrow” on an undefined value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle.pm line
332, chunk 19.
554 |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"… unknown
mailer error 255

Brian

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services


#2

Shouldn’t your alias have the pipe ‘|’ within the double-quotes? Like this:

“|/usr/local/rt2/bin/rt-mailgate -q qms -a correspond”

That’s what the documentation shows.

-RobertOn Tue, May 22, 2001 at 11:30:49AM -0700, brians@plaza.ds.adp.com wrote:

I am using RT version 1.3.77 and am getting this error when a user that
has never sent in a help request before sends one in. This was working
in prior versions.

----- The following addresses had permanent fatal errors -----
|"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"


#3

It works on solaris 8 with it outside the quotes, haven’t tried it the
other way, but the example shows it inside the quotes.

Brian

Robert Shaw wrote:

Shouldn’t your alias have the pipe ‘|’ within the double-quotes? Like this:

“|/usr/local/rt2/bin/rt-mailgate -q qms -a correspond”

That’s what the documentation shows.

-Robert

I am using RT version 1.3.77 and am getting this error when a user that
has never sent in a help request before sends one in. This was working
in prior versions.

----- The following addresses had permanent fatal errors -----
|"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services


#4

Jesse,

Going to DBIx::SearchBuilder 0.33 fixed the problem.
What version of mysql have you tested with?

Brian

Jesse wrote:

You should be running DBIx::SearchBuilder 0.33.
IIRC, mysql 3.23.33 was known to have scary dataloss bugs…

-j

Jesse,

I am using mysql 3.23.33 and DBIx::SearchBuilder 0.31

Brian

Jesse wrote:

What version of DBIx::SearchBuilder are you running with? what database?

I am using RT version 1.3.77 and am getting this error when a user that
has never sent in a help request before sends one in. This was working
in prior versions.

----- The following addresses had permanent fatal errors -----
|"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"

----- Transcript of session follows -----
Couldn’t load from the users database.
Can’t call method “fetchrow” on an undefined value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle.pm line
332, chunk 19.
554 |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"… unknown
mailer error 255

Brian

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

‘"As the company that brought users the Internet, Netscape is now inviting
the more than 60 million people who have used our client software to
’tune up’ and upgrade to Netscape Communicator," said Mike Homer,
senior vice president of marketing at Netscape.’ Sometimes I wonder.

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They’ll take my private key when they pry it from my cold dead fingers!

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services


#5

I tend to test with the current stable release. (Right now, that’s 3.23.38, iirc)On Tue, May 22, 2001 at 12:59:24PM -0700, brians@plaza.ds.adp.com wrote:

Jesse,

Going to DBIx::SearchBuilder 0.33 fixed the problem.
What version of mysql have you tested with?

Brian

Jesse wrote:

You should be running DBIx::SearchBuilder 0.33.
IIRC, mysql 3.23.33 was known to have scary dataloss bugs…

-j

On Tue, May 22, 2001 at 12:08:28PM -0700, brians@plaza.ds.adp.com wrote:

Jesse,

I am using mysql 3.23.33 and DBIx::SearchBuilder 0.31

Brian

Jesse wrote:

What version of DBIx::SearchBuilder are you running with? what database?

On Tue, May 22, 2001 at 11:30:49AM -0700, brians@plaza.ds.adp.com wrote:

I am using RT version 1.3.77 and am getting this error when a user that
has never sent in a help request before sends one in. This was working
in prior versions.

----- The following addresses had permanent fatal errors -----
|"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"

----- Transcript of session follows -----
Couldn’t load from the users database.
Can’t call method “fetchrow” on an undefined value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle.pm line
332, chunk 19.
554 |"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"… unknown
mailer error 255

Brian

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

‘"As the company that brought users the Internet, Netscape is now inviting
the more than 60 million people who have used our client software to
’tune up’ and upgrade to Netscape Communicator," said Mike Homer,
senior vice president of marketing at Netscape.’ Sometimes I wonder.

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They’ll take my private key when they pry it from my cold dead fingers!

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt. – Old Discordian Proveb


#6

Sendmail doesn’t care whether the pipe is inside or outside the quotes. other MTAs
are a bit pickier.

    -jOn Tue, May 22, 2001 at 12:56:43PM -0700, brians@plaza.ds.adp.com wrote:

It works on solaris 8 with it outside the quotes, haven’t tried it the
other way, but the example shows it inside the quotes.

Brian

Robert Shaw wrote:

Shouldn’t your alias have the pipe ‘|’ within the double-quotes? Like this:

“|/usr/local/rt2/bin/rt-mailgate -q qms -a correspond”

That’s what the documentation shows.

-Robert

On Tue, May 22, 2001 at 11:30:49AM -0700, brians@plaza.ds.adp.com wrote:

I am using RT version 1.3.77 and am getting this error when a user that
has never sent in a help request before sends one in. This was working
in prior versions.

----- The following addresses had permanent fatal errors -----
|"/usr/local/rt2/bin/rt-mailgate -q qms -a correspond"


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Brian Stevenson - brians@plaza.ds.adp.com
ADP Dealer Services


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci Department.


#7

| It works on solaris 8 with it outside the quotes, haven’t tried it the
| other way, but the example shows it inside the quotes.
±–>8

Which one works depends on the version of sendmail running; I think we had
to change all ours when we upgraded from sendmail 8.9.3 to 8.11.0, but I’m
really fuzzed out at the moment (don’t ask — it involves leaky ceilings)
so I don’t remember exactly.

brandon s. allbery [os/2][linux][solaris][japh] allbery@kf8nh.apk.net
system administrator [WAY too many hats] allbery@ece.cmu.edu
electrical and computer engineering KF8NH
carnegie mellon university [“better check the oblivious first” -ke6sls]