Is there a way to email an entire ticket, since it was created, based on an
email with a key work in the subject like /HISTORY/ for the given ticket
number? Similar to the history screen.
Thanks in advance.
Paul
Is there a way to email an entire ticket, since it was created, based on an email with a key
work in the subject like /HISTORY/ for the given ticket number? Similar to the history
screen.
Nothing built-in. There are some templates on the wiki that people
use to implement “On Owner Change, send the new Owner the complete
history of the ticket” and you could probably glue that template
together with a trivial “On correspond and subject matches X”
condition.
-kevin