I found this thread and have a few questions:
People' it says that the user (requestor)'s email isdisabled
for ticket’. It says
this just after his email address on the Requestors line.
We would like that to happen on our end but don’t know how to implement it.
In our case,
when a requestor is disabled it simply does not show that requestor under
’People’ in Ticket/Display.html
On the other hand, Ticket/ModifyPeople.html shows the disabled requestor
but no indication about
What does this mean? Some replies did in fact work but at some point
the system flagged his
email as disabled for the ticket.
Click on the People at the top of that tab (or at the top of the page)
to get to the Modify People page.
Scroll down and see the ‘Modify who receives mail’ section.
It’s like the checkboxes on the reply page which squelch people for a
single transaction, but this does it for the whole ticket.
In our case, the 'Modify who receives email ’ section just shows this text:
'The checked users may receive email related to this ticket depending on
the action taken. Uncheck users to stop sending email to them about this
but no checkboxes or any other input field …
Sys Info about our instance:
RT version: 4.2.2
I tried everything in user’s access control (on/off):
- Let this user access RT, and
- Let this user be granted rights (Privileged)
I also browsed RT_Config up and down but nothing seems to control this
particular behaviour or I’m missing something …
Any help will be highly appreciated
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