Email Based on Priority

We are using RT as a support ticket system, and would like to use a
pager along with the system. I’m currently using code to change the
priority of the ticket if a header exists. I would like to create a
scrip that would send an email to a specific address if the priority of
a ticket is changed above a certain threshold. I would modify my code
that changes the ticket to send the email, but then it wouldn’t be
logged in WebRT as being sent, and it also wouldn’t work if a priority
was escalated after creation.

Has anyone tried this?

Brad Pinkston
Sr. Linux Systems Administrator
E: bradp@newmediagateway.com
O: 214.206.3485
M: 469.682.6487
F: 303.496.2712
http://support.newmediagateway.com http://support.newmediagateway.com/

How do I uninstall RTIR??

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

There is no easy way I think. Remove files from /opt/rt3, you could
grab list from the RTIR’s tarball. Also most probably you want disable
RTIR’s queues.On 3/24/06, Phanoko phanoko@yahoo.com wrote:

How do I uninstall RTIR??


Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com


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