Email already in use

RT Users
1

Hi Guys

   We are currently using RT-3.8.5 on linux using MySQL as the database.



   Some tickets were created with a new staff member added to the cc via

email address.

   When trying to create this user now, however, we get the error: User

could not be created - email already in use.

Can someone please assist me with how to resolve this issue?





Your help would be greatly appreciated.

Regards

Machiel

2

Machiel Richards wrote:

Hi Guys

   We are currently using RT-3.8.5 on linux using MySQL as the database.



   Some tickets were created with a new staff member added to the cc

via email address.

   When trying to create this user now, however, we get the error:

User could not be created � email already in use.

Find the user in the DB that already has that address and change it.

Kind Regards,

Mike Peachey, IT Systems Administrator
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

3 
Can someone please assist me with how to resolve this issue?

RT create new users when find new email addresses.
So if you make a search in the user list with the email of your
interest, you’ll find that, so you’ll only have to add the missing
information and if you prefer, change the username.

hth

Andrea Perotti

4

Thank you very much Andrea, did this and found what I was looking for.

Much appreciated.