Is there any way to tell rt that a group of email addresses are all really the
same user? For example, I want email from Jim@Smith.org and
JSmith123@hotmail.com to both be recognized as email from user JSmith in rt.
I suppose I could write a filter to alter the email headers before they make
their way into rt, but I was hoping that maybe somebody else has already come up
with a better solution for this.