Is there any way to tell rt that a group of email addresses are all really the
same user? For example, I want email from Jim@Smith.org and JSmith123@hotmail.com to both be recognized as email from user JSmith in rt.
Alternatively, is there any way to tell rt that a group of domains are all
equivalent? For example, mail from anyuser@foo.com is the same as mail from anyuser@mail.foo.com?
I suppose I could write a filter to alter the email headers before they make
their way into rt, but I was hoping that maybe somebody else has already come up
with a better solution for this.
Is there any way to tell rt that a group of email addresses are all really the
same user? For example, I want email from Jim@Smith.org and JSmith123@hotmail.com to both be recognized as email from user JSmith in rt.
Alternatively, is there any way to tell rt that a group of domains are all
equivalent? For example, mail from anyuser@foo.com is the same as mail from anyuser@mail.foo.com?
on a somewhat related note, is there a way to block auto user creation
for certain domains? or only allow for certain domains? People have
added random@someother.com as cc’s to tickets when I only want users@outdomain.com to work.
Is there any way to tell rt that a group of email addresses are all
really the
same user? For example, I want email from Jim@Smith.org and JSmith123@hotmail.com to both be recognized as email from user JSmith in
rt.
Alternatively, is there any way to tell rt that a group of domains are all
equivalent? For example, mail from anyuser@foo.com is the same as mail
from anyuser@mail.foo.com?
on a somewhat related note, is there a way to block auto user creation
for certain domains? or only allow for certain domains? People have
added random@someother.com as cc’s to tickets when I only want users@outdomain.com to work.
You can do both in your MTA. I would preformat/change an email address
before it touches RT. Postfix has a UCE feature which can trigger a
rewrite rule.
Is there any way to tell rt that a group of email addresses are all really the
same user? For example, I want email from Jim@Smith.org and JSmith123@hotmail.com to both be recognized as email from user JSmith in rt.
It’s an option in the config file, read the comments or the docs.
