RT 2.0.15 will not allow me to add a user with an email address such
* EmailAddress: Illegal value for EmailAddress
Fine, I edited the email address manually in the database.
Now when the user responds to a ticket, the mail does not get sent out.
I’ve grepped through the perl scripts and modules to try to “fix” this
problem, but couldn’t seem to find it.
It is a “must” to fix this, as this is how some of the smtp addresses
are in our organization and I can’t change that fact.
Please point to the location of where I can fix this. I’m not going to
upgrade to RT3 just to fix this, even if the fix is already included.
I’ll upgrade in due time