Email address format problem

Hi,
RT 2.0.15 will not allow me to add a user with an email address such
as:

john.b.baggins@company.com

It complains:

* EmailAddress: Illegal value for EmailAddress

Fine, I edited the email address manually in the database.

Now when the user responds to a ticket, the mail does not get sent out.

I’ve grepped through the perl scripts and modules to try to “fix” this
problem, but couldn’t seem to find it.

It is a “must” to fix this, as this is how some of the smtp addresses
are in our organization and I can’t change that fact.

Please point to the location of where I can fix this. I’m not going to
upgrade to RT3 just to fix this, even if the fix is already included.
I’ll upgrade in due time :slight_smile:

Thanks,
Mike

At 13:15 14.05.2003 +0300, Mike Jackson wrote:

Hi,
RT 2.0.15 will not allow me to add a user with an email address such
as:

john.b.baggins@company.com

It complains:

* EmailAddress: Illegal value for EmailAddress

Fine, I edited the email address manually in the database.

Bad Idea.

Now when the user responds to a ticket, the mail does not get sent out.

I’ve grepped through the perl scripts and modules to try to “fix” this
problem, but couldn’t seem to find it.

It is a “must” to fix this, as this is how some of the smtp addresses
are in our organization and I can’t change that fact.

Please point to the location of where I can fix this. I’m not going to
upgrade to RT3 just to fix this, even if the fix is already included.
I’ll upgrade in due time :slight_smile:

A wild guess from my side: You were not able to create the user with this
address, because it already existed. Maybe it was “autocreated on ticket
submission” beforehand.

Nils

ext Nils Ketelsen (nils.ketelsen@kuehne-nagel.com) wrote:

At 13:15 14.05.2003 +0300, Mike Jackson wrote:

Hi,
RT 2.0.15 will not allow me to add a user with an email address such
as:

john.b.baggins@company.com

It complains:

  • EmailAddress: Illegal value for EmailAddress

Fine, I edited the email address manually in the database.

Bad Idea.

Now when the user responds to a ticket, the mail does not get sent out.

I’ve grepped through the perl scripts and modules to try to “fix” this
problem, but couldn’t seem to find it.

It is a “must” to fix this, as this is how some of the smtp addresses
are in our organization and I can’t change that fact.

Please point to the location of where I can fix this. I’m not going to
upgrade to RT3 just to fix this, even if the fix is already included.
I’ll upgrade in due time :slight_smile:

A wild guess from my side: You were not able to create the user with this
address, because it already existed. Maybe it was “autocreated on ticket
submission” beforehand.

Hi,
Actually a new RT installation won’t let you add a user with an email
address that has two dots before the @. At least with 2.0.15.

Anyhow, the problem is solved now. I added a test user to my group and
mails worked for him, but not anyone else. I removed all users from
the group and re-added them. That solved the problem.

mike

Hi I noticed when I reply to a ticket from RT (2.0.13) It only gets to the
first two email addresses that are in my CC and chop of the rest

Did anyone else come across this issue ? suggestions ? solution(s) ?

Thanks
Asif

Howdy, all. I installed RT 2.0.14 via Debian unstable, and had it working
fine for several days. Then, last night, for unrelated reasons, I
installed qmail instead of Exim. Suddenly, no more RT outbound mail. I
un-installed qmail, and re-installed Exim – everything works fine from
the command-line (as it did when qmail was installed), but still no RT
outbound mail. I’ve restarted and rebooted and so forth and so on, as
well as making sure that the “sendmail” line in config.pm points to the
correct wrapper, but nuttin’. Any idea which modules I should be looking
at to track this down? I really, really, REALLY need to be able to send
these mails, and my boss is going to shoot me – a lot – if I don’t get
it working again.

Thanks,

-Ken D’Ambrosio

Howdy, all. I installed RT 2.0.14 via Debian unstable, and had it working
fine for several days. Then, last night, for unrelated reasons, I
installed qmail instead of Exim. Suddenly, no more RT outbound mail.

are there, perhaps, any logs? like from your MTA

as well as making sure that the “sendmail” line in config.pm points to the
correct wrapper, but nuttin’.

have you read the comment above the MailCommand varible? I usually set
it to “sendmailpipe”

seph

Hi I’m having the same problem (with slackware) but I can’t get any
outbound mail to work.

Howdy, all. I installed RT 2.0.14 via Debian unstable, and had it
working fine for several days. Then, last night, for unrelated
reasons, I installed qmail instead of Exim. Suddenly, no more RT
outbound mail.

are there, perhaps, any logs? like from your MTA

My MTA doesn’t see any mail from RT at all. RT logs just say that mail
is being sent, but that is as far as it goes.

as well as making sure that the “sendmail” line in
config.pm points to
the correct wrapper, but nuttin’.

have you read the comment above the MailCommand varible? I
usually set it to “sendmailpipe”

I tried everywhich way in the config. About every combination I could
think of but none worked.

Been posting to the list for over a month now with few responses

Miles

“Miles Scruggs” midgard@garnetws.com writes:

Hi I’m having the same problem (with slackware) but I can’t get any
outbound mail to work.

from the little you’ve said in this mail, your problem is
different. He had mail working, and qmail broke it. Near as I can
tell, you never had it working.

My MTA doesn’t see any mail from RT at all. RT logs just say that mail
is being sent, but that is as far as it goes.

I’m slightly skeptical. You could try replacing the sendmail command
with something that logs, and execs a sendmail wrapper in it’s place.

Been posting to the list for over a month now with few responses

You could always try to hire someone.

seph

My MTA doesn’t see any mail from RT at all. RT logs just say that
mail is being sent, but that is as far as it goes.

I’m slightly skeptical. You could try replacing the sendmail
command with something that logs, and execs a sendmail
wrapper in it’s place.

I understand the threory of what is going on here, but I don’t know how
to impliment it. Could you please elaborate for me, I’m using
Slackware so bash is avalible. I can see basically I need to write a
script to get passed the arguments from RT that will log them, and pass
them to sendmail wrapper.

Thanks for your help

Miles