Email address blacklist

Thorsten_Sturm · January 28, 2002, 4:58pm

Hi,

is it possible to stop RT from making tickets for emails coming from
specific email addresses?

My problem is, that I configured RT to create a new ticket for each
incoming email and send an autoreply message back to its sender.
Sometimes, sending this autoreply fails for some reason. That causes the
mailer daemon to send an “delivery failed” message back to RT which in
turn causes a new autoreply to the mailer daemon. Now I need some advice
on how I can stop RT from sending an autoreply message to any email
coming from the mailer daemon. Any ideas?

Thorsten

Bruce_Campbell · January 28, 2002, 5:31pm

is it possible to stop RT from making tickets for emails coming from
specific email addresses?

Try:

http://lists.fsck.com/pipermail/rt-users/2002-January/006055.html

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations

matthew_zeier · January 29, 2002, 3:49pm

That’s very useful - I’ve been wanting to redirect hostmaster’s email to a
specific queue in RT, but not send tickets back to Network Solutions.

Does anyone know how to extend this to an entire queue so as to make that
queue not send tickets out?From: “Bruce Campbell” bruce_campbell@ripe.net
To: “Thorsten Sturm” thorsten.sturm@gentleware.de
Cc: rt-users@lists.fsck.com
Sent: Monday, January 28, 2002 9:31 AM
Subject: Re: [rt-users] Email address blacklist

is it possible to stop RT from making tickets for emails coming from
specific email addresses?

Try:

http://lists.fsck.com/pipermail/rt-users/2002-January/006055.html

–
Bruce Campbell
RIPE
Systems/Network Engineer
NCC
www.ripe.net - PGP562C8B1B
Operations

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Bruce_Campbell · January 29, 2002, 3:53pm

That’s very useful - I’ve been wanting to redirect hostmaster’s email to a
specific queue in RT, but not send tickets back to Network Solutions.

Does anyone know how to extend this to an entire queue so as to make that
queue not send tickets out?

“Don’t put Scrips on the given Queue that generate mail back to the
requestor” is the obvious answer

Please remember that RT is an extremely configurable system. What you set
up (in the Scrips) is what you get.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations

matthew_zeier · January 29, 2002, 4:14pm

That’s very useful - I’ve been wanting to redirect hostmaster’s email to
a
specific queue in RT, but not send tickets back to Network Solutions.

Does anyone know how to extend this to an entire queue so as to make
that
queue not send tickets out?

“Don’t put Scrips on the given Queue that generate mail back to the
requestor” is the obvious answer

Please remember that RT is an extremely configurable system. What you set
up (in the Scrips) is what you get.

Thanks Tuesday morning blues I guess.

mz

THAUVIN_Blaise_Dir_I · January 28, 2002, 5:05pm

Hi,

Reading this, I find the problem to be very similar to mailing-list daemons.
One solution is to set the RFC approved field “send-errors-to :” (or
“errors-to:”, I don’t remember) to a specific address. RFC compliant mailers
will then send error messages to a specific address wich will be different
from the “reply-to:” or “From:” address.
I don’t really know ho to do this, but I guess it can be done using
parameters in the command line used to fire sendmail.

Hope this helps

Blaise
-----Message d’origine-----De : Thorsten Sturm [mailto:thorsten.sturm@gentleware.de]
Envoyé : lundi 28 janvier 2002 17:58
À : rt-users@lists.fsck.com
Objet : [rt-users] Email address blacklist

Hi,

is it possible to stop RT from making tickets for emails coming from
specific email addresses?

My problem is, that I configured RT to create a new ticket for each
incoming email and send an autoreply message back to its sender.
Sometimes, sending this autoreply fails for some reason. That causes the
mailer daemon to send an “delivery failed” message back to RT which in
turn causes a new autoreply to the mailer daemon. Now I need some advice
on how I can stop RT from sending an autoreply message to any email
coming from the mailer daemon. Any ideas?

seph · February 1, 2002, 8:36pm

“THAUVIN Blaise (Informatique)” bthauvin@clearchannel.fr writes:

Reading this, I find the problem to be very similar to mailing-list daemons.
One solution is to set the RFC approved field “send-errors-to :” (or
“errors-to:”, I don’t remember) to a specific address. RFC compliant mailers
will then send error messages to a specific address wich will be different
from the “reply-to:” or “From:” address.

you’re very confused. Errors-To is several things, none of which is
“rfc approved”, and if anything is dis-approved. rfc2822 (“Internet
Message Format”) does not mention it, and rfc2076 (“Common Internet
Message Headers”) goes so far as to say it’s non-standard and not
recommended.

I believe the common complain about it, is that it’s not in the
envelope. which makes it annoying to send bounces to.

seph