Reading this, I find the problem to be very similar to mailing-list daemons.
One solution is to set the RFC approved field “send-errors-to :” (or
"errors-to:", I don’t remember) to a specific address. RFC compliant mailers
will then send error messages to a specific address wich will be different
from the “reply-to:” or “From:” address.
I don’t really know ho to do this, but I guess it can be done using
parameters in the command line used to fire sendmail.
Hope this helps
-----Message d’origine-----De : Thorsten Sturm [mailto:email@example.com]
Envoyé : lundi 28 janvier 2002 17:58
À : firstname.lastname@example.org
Objet : [rt-users] Email address blacklist
is it possible to stop RT from making tickets for emails coming from
specific email addresses?
My problem is, that I configured RT to create a new ticket for each
incoming email and send an autoreply message back to its sender.
Sometimes, sending this autoreply fails for some reason. That causes the
mailer daemon to send an “delivery failed” message back to RT which in
turn causes a new autoreply to the mailer daemon. Now I need some advice
on how I can stop RT from sending an autoreply message to any email
coming from the mailer daemon. Any ideas?