First of all, let me tell you all how much we appreciate the effort you
put into this
product. We’re using both RT and RT/FM and this is by far the most
complete
and sophisticated, yet easy to use help desk system.
However, there’s one detail I would like you to add. Privileged users should
be able to edit tickets and/or comments. We’re using RT in a different
way,
tickets are not directly created by the user via mail. Instead people
usually
call us and tell us about a specific problem and its upon us to open a new
ticket, so an editing option would really be a nice addition.
However, there’s one detail I would like you to add. Privileged
users should be able to edit tickets and/or comments. We’re using
RT in a different way, tickets are not directly created by the user
via mail. Instead people usually call us and tell us about a
specific problem and its upon us to open a new ticket, so an editing
option would really be a nice addition.
As documented, who can edit tickets is controlled by the acl and
groups system. read the docs.
I will be out of the office beginning Thursday, December 18, 2003, and returning on Monday, January 5, 2004. Please address all immediate IT issues and concerns to helpdesk@wcfia.harvard.edu or call the IT Help Desk at 5-4674. Thank you.
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Hash: SHA1Am 18.12.2003 um 17:10 schrieb seph:
However, there’s one detail I would like you to add. Privileged
users should be able to edit tickets and/or comments. We’re using
RT in a different way, tickets are not directly created by the user
via mail. Instead people usually call us and tell us about a
specific problem and its upon us to open a new ticket, so an editing
option would really be a nice addition.
As documented, who can edit tickets is controlled by the acl and
groups system. read the docs.
seph
Seph,
I think Sven meant to modify existing transactions, which is not part
of the rt3 philosophy.
Regards,
Harald
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