I am trying to figure out why I can not edit the query used for the
default at a glance page.
- Login as Root and get to the “RT at a glance page”
- Click edit, immediately to the right of, but on the same line as
the text “10 highest priority tickets I own”
- Now we get taken to the page “Customize “N” highest priority
tickets I own” where I click “Search - My Tickets” on the line that
starts with “You can also edit the predefined search itself”
- Now we get taken to the page “Query Builder” where I click on the
"Advanced" link on the blue menu bar
Which takes me to a scree that has a text box for a query and then a
text box for formating that query.
My system currently has the following information for the query and
the formating boxes
Owner = ‘CurrentUser’ AND ( Status = ‘new’ OR Status = ‘open’ )
I have attempt to replace the formating information with the following:
I then click the “apply your changes” button.
Then I am taken to the Query Builder page where I hit the "save"
button which indicates that this is a “RT System’s saved search” and
has the description of “[_1] highest priority tickets I own”
I click the show results button and bingo I get good results BUT if I
go back by clicking “Home” and click on the title link “10 highest
priority tickets I own” I get a display of the ticket urls but the
formating is wrong. Going back and editing the search shows that the
search formating I saved above did not actually “save” and displays
Anyone have an idea why this is happening or why saving this search is
Any help would be appreciated, I can’t seem to get this bug to go away
and I can’t figure out why it is happening.