Editing Current Templates

RT Users
1

Hello,

I need to edit one of the current templates that are sent out when
someone creates a ticket in RT. Could I edit the database for the
Template table or would it be better to just create a custom
template? I was reading in the O’Reilly Rt Essentials book that you
should never edit the database. I just need to edit a sentence for
the Default Autoresponse template.

Thanks,
-jason b.

2

Jason B. wrote:

I need to edit one of the current templates that are sent out when
someone creates a ticket in RT. Could I edit the database for the
Template table or would it be better to just create a custom template?
I was reading in the O’Reilly Rt Essentials book that you should never
edit the database. I just need to edit a sentence for the Default
Autoresponse template.

Edit the template via the RT web interface:

Configuration → Global → Templates

Hope that helps,
Tom

3

Thanks!

-jbOn Dec 28, 2005, at 10:21 AM, Thomas Sibley wrote:

Jason B. wrote:

I need to edit one of the current templates that are sent out
when someone creates a ticket in RT. Could I edit the database
for the Template table or would it be better to just create a
custom template? I was reading in the O’Reilly Rt Essentials
book that you should never edit the database. I just need to
edit a sentence for the Default Autoresponse template.

Edit the template via the RT web interface:

Configuration → Global → Templates

Hope that helps,
Tom