Hello
is it posible to edit an existing ticket?
(i.E if there is a mistake in spelling)
Thanks for all help,
Matthias
Matthias Meier
Fornoff und Heintzenberg GmbH
Consulting, DV-Systeme, Dienstleistungen
Hauptstr. 4, D-79224 Umkirch
Tel +49 7665 937-0, Fax -150
is it posible to edit an existing ticket?
(i.E if there is a mistake in spelling)
Thanks for all help,
Matthias
Sure, if you edit the information the database Here’s the query I
use to get the right rows out of the database:
SELECT * FROM attachments WHERE transactionid IN (SELECT id FROM
transactions WHERE objectid = $ticket) AND contenttype = ‘text/plain’
I actually have a script that wraps around this query display each piece
of content one piece at a time in an editing session, and if the temp
file changes on disk that I used for this, then I update the information
for that “attachment” in the database. This is useful for when someone
accidentally puts sensitive information in a ticket, like a password. I
don’t fix content for typoes, else I’d be doing nothing else all day
Eric Schultz
United Online