At Thursday 11/17/2005 04:15 PM, Craig Stevenson wrote:
I would like some pointers to the edit query window under tickets->advanced.
Links to an overview of what goes into the form would be great.
I am specifically interested in methods to search my ticket custom fields.
Thanks for the help!
If you can get hold of a copy of RT Essentials, there’s a section in there
that explains this.
I find that the Advanced search page is primarily useful for editing
already loaded queries - manipulating ands & ors is easier on this screen
than on the regular query builder screen.
As for searching custom fields, you can do this on the query builder screen
- global fields should appear in the query criteria section. Queue fields
appear there once you’ve chosen a queue and added it to the query criteria.