Easy rights maintenance q

Its quite a formidable task maintaining rights for all the this un that.
Is there a way that you admin guys maintain this via, say, Excel ?
Is there some SQL that can do this in the background.
New to RT, I find this difficult to maintain the whole picture of my small play DBS let alone some large production model.
Ian.

Ian;

Depends what "this un that means"
You can easily give the Super User right to the “Everyone” group :�) –
I am sure you don’t want to do that

Rights can be simple it all depends on what you are planning to do. –
and for the same reason its difficult for some one to have a generic
rights formula that can be published for everyone to use.

– And I am not sure how excel can help
Roy

Ian Pellew wrote:

Its quite a formidable task maintaining rights for all the this un
that.
Is there a way that you admin guys maintain this via, say, Excel ?
Is there some SQL that can do this in the background.
New to RT, I find this difficult to maintain the whole picture of my
small play DBS let alone some large production model.

Excel is not the tool for this. Really. No.

Try to model your rights thinking about roles and groups. You should be
able to go a very long way, by keeping rights simple – apply as many of
what you need to roles/queues/specific groups as you can.

Best regards.

-lem