E-mailing issues

RT Users
1

So When I create and assign tickets in RT the ticket shows the outgoing
e-mail correctly. however No e-mail reaches the requestor or the person I
assigned it to. However if I update the ticket and add in e-mails in the CC
field I get and e-mail. The recieved e-mail has not TO: header. What is
causing this?

-Jeff

2

Have you looked at your mail logs yet? Does the outgoing email entry in
the RT ticket correctly display the email addresses, headers, etc?

James Moseley

         "Jeffrey Lee"                                                 
         <jeffrey_lee@harv                                             
         ard.edu>                                                   To 
         Sent by:                  <rt-users@lists.bestpractical.com>  
         rt-users-bounces@                                          cc 
         lists.bestpractic                                             
         al.com                                                Subject 
                                   [rt-users] E-mailing issues         
                                                                       
         02/01/2008 09:19                                              
         AM

So When I create and assign tickets in RT the ticket shows the outgoing
e-mail correctly. however No e-mail reaches the requestor or the person I
assigned it to. However if I update the ticket and add in e-mails in the CC
field I get and e-mail. The recieved e-mail has not TO: header. What is
causing this?

-Jeff_______________________________________________
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3

Jeffrey,

What kind of notification scrips are set up at the Global/queue level?

Kenn
LBNLOn 2/1/2008 7:19 AM, Jeffrey Lee wrote:

So When I create and assign tickets in RT the ticket shows the outgoing
e-mail correctly. however No e-mail reaches the requestor or the person
I assigned it to. However if I update the ticket and add in e-mails in
the CC field I get and e-mail. The recieved e-mail has not TO: header.
What is causing this?

-Jeff

The rt-users Archives

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

4

I figured it out. My Postfix had an issue. All fixed now.

-JeffFrom: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Friday, February 01, 2008 12:32 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] E-mailing issues

Jeffrey,

What kind of notification scrips are set up at the Global/queue

level?

Kenn
LBNL

So When I create and assign tickets in RT the ticket shows the
outgoing e-mail correctly. however No e-mail reaches the requestor or
the person I assigned it to. However if I update the ticket and add in
e-mails in the CC field I get and e-mail. The recieved e-mail has not TO:
header.
What is causing this?

-Jeff

–

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com