E-mail

Hello,

My problem now is, when I reply with the Ticket ID as the subject, my
message doesn’t go where it is supposed to be going. Instead a new ticked is
created which is not good. If any one replies with the Ticked ID as the
subject, the message should go in as comment.

Am I missing something. Or is there something wrong with my fetchmail.

IT GUY
Yogesh

Hi there,
Would you mind posting your fetchmail configuration?

-MattOn Sun, May 4, 2008 at 3:17 AM, IT GUY itinfoguy@gmail.com wrote:

Hello,

My problem now is, when I reply with the Ticket ID as the subject, my
message doesn’t go where it is supposed to be going. Instead a new ticked is
created which is not good. If any one replies with the Ticked ID as the
subject, the message should go in as comment.

Am I missing something. Or is there something wrong with my fetchmail.

IT GUY
Yogesh


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Hi Matt,

Here’s my fetch mail configuration…

poll pop3.subisu.net.np proto pop3:

username rf.rt password x mda "/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue rfsupport --action correspond"
username rt password x mda "/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue general --action correspond"
username mrtg.rt password x mda "/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue mrtg --action correspond"
username link.rt password x mda “/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue linkupdown --action correspond”

One more question, Can I stop auto reply when a new ticket is created for
certain email addressess.

Thanks in Advance,

IT GUY
YogeshOn Tue, May 6, 2008 at 6:37 AM, RT Lists lists_rt@amnesiamachine.com wrote:

Hi there,
Would you mind posting your fetchmail configuration?

-Matt

On Sun, May 4, 2008 at 3:17 AM, IT GUY itinfoguy@gmail.com wrote:

Hello,

My problem now is, when I reply with the Ticket ID as the subject, my
message doesn’t go where it is supposed to be going. Instead a new ticked is
created which is not good. If any one replies with the Ticked ID as the
subject, the message should go in as comment.

Am I missing something. Or is there something wrong with my fetchmail.

IT GUY
Yogesh


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com