Hello,
My problem now is, when I reply with the Ticket ID as the subject, my
message doesn’t go where it is supposed to be going. Instead a new ticked is
created which is not good. If any one replies with the Ticked ID as the
subject, the message should go in as comment.
Am I missing something. Or is there something wrong with my fetchmail.
IT GUY
Yogesh
Hi there,
Would you mind posting your fetchmail configuration?
-MattOn Sun, May 4, 2008 at 3:17 AM, IT GUY itinfoguy@gmail.com wrote:
Hello,
My problem now is, when I reply with the Ticket ID as the subject, my
message doesn’t go where it is supposed to be going. Instead a new ticked is
created which is not good. If any one replies with the Ticked ID as the
subject, the message should go in as comment.Am I missing something. Or is there something wrong with my fetchmail.
IT GUY
Yogesh
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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Hi Matt,
Here’s my fetch mail configuration…
poll pop3.subisu.net.np proto pop3:
username rf.rt password x mda “/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue rfsupport --action correspond”
username rt password x mda “/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue general --action correspond”
username mrtg.rt password x mda “/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue mrtg --action correspond”
username link.rt password x mda “/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue linkupdown --action correspond”
One more question, Can I stop auto reply when a new ticket is created for
certain email addressess.
Thanks in Advance,
IT GUY
YogeshOn Tue, May 6, 2008 at 6:37 AM, RT Lists lists_rt@amnesiamachine.com wrote:
Hi there,
Would you mind posting your fetchmail configuration?-Matt
On Sun, May 4, 2008 at 3:17 AM, IT GUY itinfoguy@gmail.com wrote:
Hello,
My problem now is, when I reply with the Ticket ID as the subject, my
message doesn’t go where it is supposed to be going. Instead a new ticked is
created which is not good. If any one replies with the Ticked ID as the
subject, the message should go in as comment.Am I missing something. Or is there something wrong with my fetchmail.
IT GUY
Yogesh
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com