You have to create a scrip that says to email watcher.
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Technology assistance: email firstname.lastname@example.org
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1-800-461-8777, option 8, or locally either
(705)-662-7120 or (807)-766-7500
Tim Gustafson email@example.com 8/27/2009 12:59 PM >>>
I have a web form that is sending an e-mail directly to an RT Queue address. Tickets are being created based on those e-mails, but no messages are being sent out to the queue watchers when the new ticket is created. There is nothing in the ticket history that says any attempt to send out any e-mail was made. Is there some option I have to set to cause the queue to send out an “Here’s your RT tracking number” e-mail for this queue?
Baskin School of Engineering
UC Santa Cruz
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